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Woodgate & Clark expands broker support with BIBA tie

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Woodgate & Clark has expanded its broker support operations with new hires and an association with BIBA, as the claims specialist seeks closer ties with insurance brokers.

It has become an associate of the British Insurance Brokers’ Association, appointed Jack Steel as Director of Major Loss Operations, and hired a client relationship manager in Manchester to develop broker relationships across the North West.

The changes are part of a broader push to strengthen its position with brokers, at a time when demand for external claims and loss adjusting support has risen as firms seek responsive service and clear communication with policyholders during claims.

Woodgate & Clark has also expanded its major loss and liability operations. Alongside Steel’s appointment, Gary Eaton has joined as Technical Director in Third Party Property Damage and Gareth Hadfield has been promoted to Technical Director for Injury.

The business operates in loss adjusting and claims management, serving insurers and brokers across personal and commercial lines. Since joining parent group Van Ameyde in 2015, it has gained access to wider European claims handling and survey expertise.

Broker focus

The Manchester-based broker relationship role reflects the company’s regional approach as it looks to build links with intermediaries outside London. The North West remains a significant insurance hub, with a concentration of regional brokers and claims activity.

Becoming a BIBA associate also gives the firm a formal route into the UK broker network. Trade body associations often help raise supplier visibility in the broking market, particularly for service providers that rely on nominated partnerships and long-term claims relationships.

In recent years, loss adjusting firms have faced pressure to demonstrate not only technical expertise in complex claims but also strong customer communication, especially in property, business interruption and liability cases where claims can become prolonged and contentious.

The recent investment is intended to respond to those expectations. The business works across specialist personal lines, commercial property, business interruption, entertainment and media, the London market and contractor networks.

Mike Higgins outlined the company’s approach to broker relationships.

“BIBA is always an important event for us and we are really looking forward to connecting with brokers from across the market. As a nominated loss adjuster and claims partner, our expertise across the claims lifecycle can help set brokers apart, supporting their relationships with insurers while boosting customer retention rates. Our aim is to give brokers confidence that when a claim occurs, their clients will receive expert, responsive support,” said Mike Higgins, Managing Director of Woodgate & Clark.

The appointment of a Director of Major Loss Operations points to continued focus on large and technically complex claims, where insurers and brokers often seek experienced external specialists. In liability, the addition of senior technical roles in property damage and injury suggests the company is also strengthening discipline-specific oversight.

Across the insurance market, claims service has become a more visible factor in brokers’ selection of external partners. Poor claims handling can affect client retention and insurer relationships, particularly when customers judge an insurance product by the quality of support they receive after a loss.

Woodgate & Clark serves most parts of the insurance market, including heritage and high-net-worth personal lines as well as commercial risks. Through Van Ameyde, it also has access to marine and non-marine claims handling services, loss prevention consultancy and technical surveys across Europe.



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40-year-old Oxfordshire gymnastics club at risk of closure due to heat

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The club is currently struggling in the summer heat, and has launched a new fundraiser to keep its gymnasts safe.

The club, which is based at Grove House Barn near Warkworth in Banbury, launched the fundraiser so it could buy and install four air conditioning units to keep its space cool.

Currently, the club hopes to raise £7,000 through the appeal so it can buy four 10kW air conditioning units and cover all the installation costs.

So far, the club has raised £380.

Karl Wade, director of Wade Gymnastics, said the club has become “increasingly warm” during the summer months due to the rising temperatures.

READ MORE: Thames Water leakage targets are ‘not realistic’ says boss after pay rise

Wade Gymnastics at Grove House Barn in BanburyWade Gymnastics at Grove House Barn in Banbury (Image: Google Maps)

“Despite our best efforts to keep doorways and shutters open, it becomes very uncomfortable for gymnasts to play and train,” Mr Wade said.

He added: “The safety of our gymnasts and coaches is always our utmost priority.

“Unfortunately, the risk of having to close the business during these hot spells is increasing and we need to have more effective ways of keeping everyone cool.

“An air conditioning system would allow the business to stay open during those extreme hot conditions and continue to provide classes for everyone who attends.”

The gym currently delivers classes seven days a week for around 900 people, which range from toddlers to athletes competing at national level.

The gym club was founded more than four decades ago by Ruth Wade and, for the past 20 years it has been based at its current facility.





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Solihull Council appoints ICS.AI for AI discovery phase

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SOFIAH NICHOLE SALIVIO

News Editor

Solihull Council has appointed ICS.AI to deliver the first phase of an AI Transformation Discovery programme to examine how artificial intelligence could be used across several resident-facing services.

The 24-week programme will review opportunities in Adult Social Care, Children’s Services, Economy & Infrastructure, and Public Health. It is intended to help the council decide where AI could be used and where future spending should be directed.

In this first phase, ICS.AI will assess the council’s readiness for AI and identify use cases across the four service areas. The programme is expected to produce a prioritised shortlist of about 200 use cases, including 50 validated from a finance perspective, alongside a longer-term AI Transformation Roadmap.

The work is intended to create an evidence base before any wider implementation decisions are taken. Ethics, privacy, and safeguarding will be considered throughout the assessment process.

Discovery phase

ICS.AI will use its AI Target Operating Model framework to review Solihull’s current position across five dimensions before ranking opportunities. The outputs will be based on council-owned baseline data and reviewed by public sector specialists.

The approach reflects a broader pattern among local authorities exploring AI in service delivery while facing pressure to justify spending and manage risks around data use and public accountability. Councils have also been seeking clearer business cases before committing to larger technology programmes.

Solihull said the discovery exercise would support a measured approach to service modernisation. The authority wants to identify where AI could improve services for residents while also demonstrating value for money.

“We are committed to taking a well-considered and planned approach to modernising the services we provide. By building a strong evidence base for future decisions, this programme will help us understand where the greatest AI opportunities exist. We will then be able to prioritise those improvements that will deliver the greatest benefit for residents, while ensuring full value for the council,” said Councillor Dave Pinwell, Cabinet Portfolio Holder for Resources, Solihull Council.

Public sector focus

ICS.AI said the Solihull engagement builds on work it has carried out with more than 20 public sector organisations using its AI transformation and discovery assessments. Those organisations include Derby City Council.

The company focuses on AI projects for the public sector, where interest has increased as authorities look for ways to manage demand pressures in social care, public health, and other frontline services. At the same time, councils are under scrutiny to show that new technology investments are proportionate and supported by practical evidence.

Dwayne Johnson, Chief Local Government Officer at ICS.AI, said local authorities need stronger justification before committing funds. “Local authorities need confidence that every investment is backed by robust evidence and long-term value for residents. Solihull Council is taking the right approach by starting with a structured discovery programme that builds a clear understanding of priorities before decisions are made. By developing finance-validated business cases and a practical roadmap, the council can be more proactive in the decisions it makes,” he said.

The programme’s initial outputs are expected to give Solihull a ranked view of where AI could be applied across services, the level of organisational readiness, and which projects may warrant further consideration. This first phase is focused on identifying options rather than moving directly into deployment.

For local government leaders, that distinction is becoming increasingly important as councils test AI in areas that affect vulnerable residents and essential public services. In Solihull’s case, the work spans some of the authority’s most visible functions, including care services, children’s provision, public health activity, and parts of local infrastructure planning.

The council aims to use the findings to inform later investment decisions through finance-validated business cases and a practical roadmap for future priorities.



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Oxfordshire families pay £6k a month for care homes left uninspected

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New data from OpenScore shows families pay an average of £1,615 a week for care based on Care Quality Commission (CQC) ratings nearly five years old.

This means families are basing crucial decisions on information that may not accurately reflect current standards.

Care homes that have not been inspected for more than eight years include Bridge House in Abingdon, Eden House Residential Home in Oxford, Oxford Respite Service in Headington, and Newland House in Witney.

In some cases, care homes have not been inspected for more than nine years, including Mon Choisy Care Home in Kennington, Merryfield House Nursing Home in Witney, and Brook House Residential Care Home.

More concerningly care homes rated ‘requires improvement’ have been left years without reinspection, Cheney House and The Ridings in Banbury last received inspections in 2022, while OSJCT Longlands in Blackbird Leys, Oxford, and the Albany Care Home in Headington were last inspected in 2023.

The previous CQC models for inspection would typically mean care homes rated ‘good’ or ‘outstanding’ would be inspected every 2 to 5 year, meanwhile those rated ‘requires improvement’ should be inspected within 12 month.

READ MORE: Thames Water leakage targets are ‘not realistic’ says boss after pay rise

Two care homes ‘require improvement’, watchdog findsMore concerningly care homes rated ‘requires improvement’ have been left years without reinspection (Image: Radar)

But, a spokesperson for CQC, said the service now priorities where a current risk has been identified but “obviously we don’t want services going too long between inspections either”

They added: “CQC currently uses a risk-based approach to inspections. This means striking a balance between responding to emerging risk, re-inspecting services with aged ratings, and first-time inspections for newly registered services.”

The same survey found 65 per cent of people stop trusting an online review for a restaurant or hotel after just six months, and 89 per cent consider real-time data transparency essential when choosing care for a relative.

Debbie Harris, founder of OpenScore and Autumna, said: “Families in Oxfordshire are making some of the most expensive care decisions in the country, and they deserve to make them on the best available information.

“An inspection result from nearly five years ago does not reflect what a home looks like today.

“OpenScore gives families the current picture they need between official inspections.”

OpenScore is not a replacement for CQC regulation, but provides families with a more current view of daily care home standards.

The platform aggregates more than 65 real-time indicators daily, from safety checks and dining quality to staff training and live resident and visitor feedback, to provide a current picture of a home’s standards regardless of when the last official inspection took place.





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