New research from Microlise shows 70% of fleet and logistics professionals expect artificial intelligence to begin fundamentally transforming transport management this year. The finding is based on a survey of 250 transport and logistics decision-makers.

That marks a sharp rise in confidence in AI’s role in transport operations compared with the company’s previous industry report, when 36% of respondents said the technology was being used to its fullest potential in the sector.

Just 14% disagreed that this year would mark a step change for AI adoption in transport management, while 16% were unsure.

The figures suggest a shift in sentiment among managers overseeing fleets, delivery networks and wider logistics operations. Businesses across the sector have been testing AI tools in areas such as route planning, vehicle maintenance, driver monitoring and compliance. The latest responses indicate that more decision-makers now see those systems as part of routine operations rather than experimental projects.

AI is being applied to route optimisation to reduce fuel use and empty miles, real-time driver performance analysis, predictive maintenance and load optimisation. Microlise linked that interest to pressure on operators to control costs and improve vehicle and asset utilisation.

Operational Focus

Transport and logistics groups have faced sustained pressure from fuel prices, labour shortages, vehicle downtime and tighter margins. Against that backdrop, the survey indicates that managers are looking to software tools to support day-to-day decisions and identify inefficiencies across fleet activity.

The latest findings suggest AI is moving from trial use into operational deployment. That matters for fleet managers because many of the sector’s earliest use cases are tied to direct measures such as mileage, maintenance schedules, delivery planning, and compliance checks.

By focusing on these areas, operators are trying to cut avoidable costs, keep vehicles on the road for longer and reduce disruption to delivery schedules. The results suggest many now see AI as relevant to those immediate business needs.

Attitudes Shift

The change from 36% in the earlier report to 70% in the latest research reflects a notable shift in how decision-makers view the technology. Rather than asking whether AI might eventually have a place in logistics, more respondents now appear to believe it is reaching a point where it will materially affect transport management.

That does not amount to unanimity across the industry. A combined 30% of respondents either disagreed or were unsure, indicating that some caution remains around the speed and scale of adoption.

That caution is not unusual in a sector where technology investments are often judged by clear returns in cost, service levels and reliability. For many transport operators, new systems must fit existing fleet processes and deliver measurable gains before they are widely adopted.

Even so, the balance of responses suggests confidence is building. For suppliers of fleet software and connected vehicle systems, that shift may indicate a larger market for AI-based tools aimed at planning, maintenance and driver oversight.

Nadeem Raza, chief executive of Microlise, said the responses showed a faster change in attitudes over the past year.

“This year’s findings show just how quickly attitudes towards AI are evolving across the transport sector. In the space of 12 months, we have seen a clear shift from curiosity around AI to a much stronger focus on how it can drive tangible operational value. For operators, this is no longer about future potential – it is about practical applications that improve fleet efficiency, reduce cost and strengthen competitiveness.”

“Those who embrace intelligent, data-led fleet management will be significantly better placed to navigate the commercial pressures facing the industry,” Raza said.

Microlise, established in 1982, provides fleet management and Internet of Things software and services. Its products are used by more than 2,500 clients globally. The company has offices in the UK, France, Australia and India, and employs more than 800 people.

It handles more than 800,000 subscriptions each year.

Sparky Space, a Berlin company founded by former German Air Force officer Nils Ristau and technology executive Daniel Schmitz, has launched an AI-based work platform now available worldwide.

The platform targets organisations trying to turn training and knowledge into day-to-day execution, a gap the founders argue persists despite heavy corporate spending on digital transformation, skills development and workplace tools. Sparky Space points to industry research suggesting that only 10% to 20% of learning is applied effectively in daily work.

Ristau said he founded the company after drawing on his military background and his belief that many businesses struggle less with access to information than with putting it into practice. In his view, companies often buy training, frameworks and software that remain detached from operational work.

“Most organisations don’t have a knowledge problem – they have an execution problem,” said Nils Ristau, founder of Sparky Space. “Companies are investing in training, frameworks and tools, but too often these sit in isolation from the reality of day-to-day work.

“What’s missing is the bridge between learning and doing. That’s where performance is either won or lost.”

The platform is designed to bring structured methods and AI guidance into live workflows, rather than offering separate learning modules or retrospective review tools. Teams can use it while working through business problems such as product development, strategic prioritisation and the adoption of generative AI in internal processes.

That approach reflects a wider debate in corporate technology over whether productivity and learning tools should remain separate from operational systems or be integrated into them. Businesses in sectors from manufacturing to professional services are under pressure to show returns on training and transformation budgets as economic conditions remain uncertain and teams are expected to work faster.

Ristau linked the product’s design to the discipline required in military settings.

“In military operations, success depends on disciplined execution under constantly changing conditions,” he said. “You don’t have the luxury of separating learning from action – they have to happen simultaneously.

“Modern organisations face similar complexity. Competitive advantage comes from how well teams perform – not just from what they know.”

Schmitz said the software was built for use during normal working routines rather than as another separate system employees visit occasionally. Many organisations already have enough tools and information, he said, but struggle to make them usable in real situations.

“We wanted to create something that teams would actually use in the flow of work,” said Daniel Schmitz, co-founder of Sparky Space. “There’s no shortage of tools or information in organisations today. The challenge is making them actionable.

“Sparky Space is designed to guide teams through real challenges – whether that’s developing a new product, prioritising strategic initiatives or integrating AI into everyday processes – in a way that is structured, repeatable and measurable.”

Use cases

The platform is intended to support innovation and customer-focused product development, agile project and portfolio management, strategic decision-making, leadership alignment and the use of generative AI in workflows. Cross-functional collaboration and product delivery are also among the areas it targets.

The launch comes as companies continue to test how artificial intelligence can be introduced into routine business operations without adding confusion or duplication. For many employers, the challenge is no longer simply gaining access to AI tools, but embedding them in existing processes while maintaining oversight and consistency.

Ristau said that issue helped shape the product’s approach.

“AI has enormous potential, but without the right ways of working, it risks becoming just another layer of complexity,” he said. “Organisations don’t just need access to AI – they need guidance on how to apply it effectively in real situations.

“That’s why we’ve built Sparky Space to combine human-centred methods with AI support, helping teams not only move faster, but also make better decisions along the way.”

The company is entering a crowded market that includes learning management vendors, workflow software providers and a growing number of AI assistants aimed at workplace use. Its argument is that these categories often leave a gap between knowing what to do and carrying it out consistently across teams.

Berlin remains a significant base for software start-ups serving international business customers, particularly in workflow, automation and applied AI. Sparky Space is seeking to tap that market with a product that links management methods with operational use across teams.

Ristau said the companies that succeed will not be those with the most information, but those that can consistently turn that information into action.

Ricoh UK has published research showing that UK workers spend more time on administrative tasks than employees in other surveyed European markets. The study found that UK workers spend 31% of their time on non-core admin.

The research covered workers in the UK, France, Spain, Italy, the Netherlands and Germany. Italy recorded the lowest share of time spent on admin at 21%.

The UK ranked ahead of Spain at 29%, Germany at 27%, France at 26%, and the Netherlands at 23%. UK office workers surveyed reported losing 15 hours a week to administrative work, or nearly two working days.

Only 51% of UK office workers surveyed said they spend most of their day on tasks that deliver direct value. The research also pointed to growing pressure on retention, with 15% saying they had considered leaving their organisation because of admin burdens alone.

Workplace Strain

The study suggests the issue is affecting team relationships as well as productivity. In the UK, 19% of workers said admin creates conflict or tension within their team, while 16% said they feel resentful towards colleagues with lighter admin loads.

Just 21% said administrative work is distributed equally, and 16% reported generational tension, with younger colleagues seen as resisting such tasks. Nearly a quarter, or 24%, said admin limits their productivity, while 21% said it leaves them less motivated or disengaged. Another 19% said it stifles their creativity.

Across Europe, 48% of employees surveyed said they were considering a new role within the next 12 months. The UK findings indicate admin is one of several pressures shaping how employees view their working day and their employer.

Ricoh also found a gap between how workers view the problem and how they think managers respond. Only 20% of UK workers said they feel their employer cares about admin overload, while 27% said managers underestimate the time it consumes.

Technology Questions

The research comes as businesses continue to review the role of automation and artificial intelligence in office work. In Ricoh’s survey, 34% of respondents reported feeling anxious about the prospect of being replaced.

Uncertainty over how technology will be introduced can add to frustration in workplaces already dealing with heavy administrative demands. The figures suggest the debate is not only about job redesign, but also about employer communication and staff confidence.

Ed MacArthur, Practise Lead – Process Automation at Ricoh UK, said: “UK organisations have pushed hard on digital transformation over the past decade, but that investment hasn’t always translated into simpler workflows for employees. Instead, many are dealing with layers of systems, reporting requirements and compliance processes that sit alongside their core role. That creates duplication, manual workarounds and a heavier administrative load than in markets where processes are either more standardised or less fragmented.”

He said the issue also reflected a mismatch between employee expectations and workplace systems.

Time Reclaimed

MacArthur added, “There is also a clear expectation gap. UK employees are used to consumer-grade technology in their personal lives and expect the same level of ease and integration at work. When workplace tools fall short or when automation is introduced without being properly embedded into day-to-day workflows, it adds friction. The result is a disconnect between the technology organisations believe they’ve invested in and the reality employees experience.”

The survey also asked workers what lighter admin loads would mean for their working lives. Nearly a third (31%) said they would enjoy their job more if they had more freedom to focus on creative tasks.

Another 30% said they would use the time to recharge, while 28% said they would invest it in learning new skills. These responses suggest employees see administrative work not only as a drain on time, but also as a barrier to development, recovery and engagement.

MacArthur said, “When a large share of the week is taken up by repetitive admin, it quickly drains motivation and limits the time people can spend on meaningful work. As the pressure builds, for some, it becomes a reason to look elsewhere. At the same time, uncertainty around AI is adding to the strain. Without clear communication and investment in skills, technology risks creating anxiety rather than confidence, especially as organisations add too many tools. Retention comes down to whether people feel supported and see a future for themselves in the company.”