Platform Housing Group has chosen Totalmobile to introduce a single operational platform for repairs, compliance and asset management across 50,000 homes. The project covers property services for the housing group, which supports more than 120,000 customers.
The programme will replace disconnected property systems with a single view for frontline teams. Platform plans to use Totalmobile’s Field First platform to bring together job management, mobile working, asset lifecycle management and field service intelligence in one system.
The rollout will take place in phases, with the sequence shaped by operational priorities and data readiness. Platform expects the system to improve visibility over property activity and give teams more consistent information across repairs, building safety and asset operations.
The agreement forms part of a broader effort to strengthen operational assurance and reduce reliance on manual processes. That work is intended to create a more joined-up approach across property functions as the organisation manages a large housing portfolio.
Single system
Housing associations face growing pressure to demonstrate tighter control over repairs performance, compliance checks and long-term asset planning. Against that backdrop, the move to a single operational system reflects a wider sector push to connect data that has often sat in separate teams and software tools.
For frontline staff, one of the main changes will be access to a unified view of property and service information, rather than having to work across multiple systems. That can affect how repairs are scheduled, how safety-related tasks are tracked and how managers assess the condition and history of homes.
The aim is to support more consistent day-to-day service delivery. Better visibility across property records can also help organisations identify information gaps and reduce duplicated administrative work.
Lee Vernalls, project sponsor at Platform Housing Group, said: “This partnership is about putting the right foundations in place for our property services. By bringing information together into a single platform, we’re helping colleagues work more consistently and make better-informed decisions. This will support us to deliver safe, reliable services for customers, both now and in the future.”
Housing focus
Totalmobile supplies workforce and field service software and works with housing organisations that manage large, complex property estates. The Platform contract is another example of a landlord seeking to combine operational data from repairs, safety and asset teams in one environment.
Such projects have become more prominent as landlords review ageing systems and try to improve oversight of compliance work. A common issue has been fragmented information spread across teams responsible for responsive maintenance, planned works and statutory checks.
David Webb, managing director for housing at Totalmobile, said Platform’s decision reflected a drive for better oversight. “Platform Housing Group’s decision to bring these services together onto one platform reflects a clear focus on improving visibility across repairs, safety and asset performance. We’re excited to be working with them as the project develops and to support the delivery of a more connected approach for the future.”
Platform’s property operations span more than 50,000 homes and a substantial customer base, meaning implementation will depend not only on software deployment but also on how existing data is organised and transferred. The phased approach suggests the group is seeking to limit disruption while introducing the new system across several functions.
The changes are intended to support safe, well-managed homes while improving the flow of information available to teams making operational decisions. Given the scale of the estate, even incremental improvements in planning, coordination and record-keeping could have wide effects across repairs and compliance activity.
For Totalmobile, the work forms part of its continued activity in the UK housing sector, where landlords are looking for more connected systems to manage property services. For Platform, the programme is intended to strengthen the foundations of its property services and give colleagues a clearer basis for everyday decisions.
