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Sprinklr adds AI copilots & controls in Spring ’26 update

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Sprinklr has released its Spring ’26 update for its customer experience platform, adding new artificial intelligence tools across marketing, customer service and insights.

Version 26.4 focuses on broader use of AI agents and copilots, alongside controls to help large organisations test, monitor and govern automated systems. It also includes updates to social listening, customer feedback analysis and contact centre operations.

One of the main additions is Autonomous Evaluation, a customer service feature that logs AI agents’ behaviour and tests their responses. It is designed to give companies clearer evidence of how automated agents perform as more customer issues are handled without human intervention.

The service update also includes a more proactive version of Agent Copilot, which can now provide real-time prompts to staff during service interactions, with a focus on metrics such as first call resolution and average handle time.

In workforce management, the release introduces automatic shift bidding to allocate schedules in line with employee preferences. It also adds guided service analytics to bring key performance indicators together in one place.

Marketing tools

For marketing teams, Marketing Copilot now includes conversational tools that explain changes in campaign performance, summarise engagement and generate analytics widgets. A Deep Research function also produces structured analysis with citations to support decision-making.

The update adds root cause analysis for sudden changes in campaign results and a dashboard that compares performance before and after boosted content. In social selling, teams can now monitor seller profile performance on LinkedIn.

Content workflows have also been updated. Marketers can now access TikTok’s Commercial Music Library for video content and use new workflows tied to Canva’s digital asset management system to import creative material while maintaining internal controls.

Listening and feedback

On the insights side, AI Topics has been updated to enable generative AI to remove irrelevant material and identify social and conversational mentions more precisely. The aim is to improve social listening by reducing noise in large data sets.

Sprinklr has also introduced governed customer profiles that combine feedback and signals from different channels into a single view. This is intended to give teams a more consistent picture of customers without switching between separate systems.

Web surveys have been expanded with broader global support, including one-click localisation, governance controls and sampling tools. Action Plans, a task management feature within the platform, has also been extended across the insights products so teams can assign follow-up work and track progress within the same system.

Platform controls

Another theme in the release is oversight of AI systems. AI+ Studio, Sprinklr’s no-code workspace for building and managing generative AI agents and workflows, now includes bulk testing and AI telemetry, enabling companies to review behaviour at scale.

Other platform updates include integration management via the Sprinklr Marketplace, automated ingestion via a connector with CRON scheduling, guidance via Sprinklr Assist, and compliance controls via what it calls DRP 2.0.

Sprinklr serves customer-facing teams across social media management, marketing, advertising, customer feedback and contact centres. More than 1,600 enterprises use the platform, including Microsoft, P&G and Samsung, as well as 59% of the Fortune 100.

In customer feedback software, Sprinklr pointed to recent recognition in the Gartner Magic Quadrant for Voice of the Customer Platforms as it outlined the latest expansion of its VoC tools. The new Customer Feedback Copilot is intended to turn feedback into trend views, comparisons and drill-down analysis.

“With the Spring ’26 Release, we’re taking a major step forward in how enterprises drive outcomes with AI,” said Karthik Suri, Chief Product and Corporate Strategy Officer, Sprinklr. “As AI Agents resolve more customer issues autonomously, we’re giving teams the transparent, test‐backed validation they need to trust and scale them. Paired with a more intuitive AI+ Studio and smarter copilots across the Sprinklr suite, these advancements help brands turn automation into measurable impact – and ultimately into more seamless, personalized moments of customer delight.”



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‘Bicester has fought too hard to be ignored’, says MP on EWR

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Consultation on more than 80 changes along the East West Rail (EWR) line has been ongoing since April, and one change has those living in Bicester up in arms.

The existing London Road crossing in Bicester is to permanently close on safety grounds when the EWR line becomes fully operational.

CGI images of single-lane motorised underpass, which is the preferred option for Bicester’s London Road level crossingCGI images of single-lane motorised underpass, which is the preferred option for Bicester’s London Road level crossing (Image: East West Rail Company)

Instead, an underpass is among the improvements proposed in the railway project.

Following a public consultation last November that received more than 6,200 responses, the underpass and an alternative footbridge have been proposed for the London Road crossing in Bicester as part of more than 80 design changes made to the East West Rail Project.

East West Railway Company said the revised underpass design would be subject to securing third-party funding contributions.

This was met with anger from the community, including from local campaigner of more than a decade and chairman of the Langford Village Community Association, Carole Hetherington, who described the announcement as “incredibly frustrating”.

READ MORE: Victoria Beckham gushed over Cruz after Spice Girls Instagram post

Carole HetheringtonCarole Hetherington (Image: Charlotte Coles, Newsquest)

The new designs show a single-lane road for vehicles, alongside a protected active travel corridor for pedestrians and cyclists, but the underpass could not be used by tall vehicles such as lorries.

East West Rail’s preferred solution would be to divert traffic via existing and upgraded roads and to install a bridge or underpass for pedestrian, cyclists and other users.

The design now includes a single-lane road that could be used by vehicles, alongside a protected active travel corridor for pedestrians and cyclists.

Traffic signals would be installed at each entrance to allow vehicles to travel through the underpass safely in both directions.

Officials, businesses and residents fear that Bicester will be “cut in two” as a result, sparking an ongoing campaign to keep the crossing open to vehicles.

READ MORE: Group of ‘patriots’ to protest following murder of student Henry Nowak

L-R: Carole Hetherington, chairman of Langford Village Community Association; Johnny Morgan, The Fat Zebra; Robert Packman, Imagex; Andrew O'Gorman, O'GormansL-R: Carole Hetherington, chairman of Langford Village Community Association; Johnny Morgan, The Fat Zebra; Robert Packman, Imagex; Andrew O’Gorman, O’Gormans (Image: Carole Hetherington)

Calum Miller, MP for Bicester and Woodstock, said in a statement: “This is the final week to respond to East West Rail’s consultation on London Road.

“I know I have asked before (many times) that Bicester has already shown, loud and clear, that we are united behind keeping London Road open.

“But this final push matters.

“East West Rail has now put forward revised proposals for an underpass at London Road. We now need the Government to have no excuse not to back it, fund it and deliver it.

“So, if you have five minutes this week, please respond to the consultation and make your voice heard.

“Bicester has fought too hard to be ignored now.”

EWR described the new line as connecting “communities between Oxford, Milton Keynes, Bedford and Cambridge, supporting sustainable economic growth in the area”.

The company confirmed the changes “would make it easier to reach jobs, education, public services and days out with family and friends”.





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Verne drops Global as it sharpens AI data centre focus

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SOFIAH NICHOLE SALIVIO

News Editor

Verne has unveiled a new brand identity and shortened its name from Verne Global to Verne, a change it says reflects its focus on AI and high-performance computing infrastructure.

The rebrand brings its public identity in line with a business that has expanded from a single-region operator into a pan-Nordic data centre platform. It serves hyperscalers, neocloud providers and enterprise customers with compute-intensive workloads across Northern Europe.

Backed by Ardian, Verne has been repositioning itself in a data centre market reshaped by demand for AI computing. Operators are under pressure to provide sufficient power, cooling and operational depth as customers seek sites that can support denser, more energy-intensive systems.

The updated branding centres on the phrase “natural intelligence”, which Verne uses to describe a combination of Nordic location advantages and the expertise of the teams running its facilities. The new identity is intended to deliver a clearer message to customers and communities as the company grows.

The visual redesign moves away from earlier imagery closely tied to landscape and energy. In its place, Verne is adopting a more restrained look based on Nordic design cues, with mineral textures, muted colours and architectural composition meant to reflect an engineering-led business.

Dropping “Global” from its name also better matches the way the company operates. Verne said it already sees itself as an international business, making the shorter name a simpler expression of its market position.

Market shift

The rebrand comes as data centre operators adjust both strategy and messaging to meet a surge in AI-related demand. Across the sector, providers are trying to distinguish themselves not only through location and sustainability claims, but also through their ability to house dense computing equipment reliably.

Nordic countries have drawn growing interest from data centre and cloud operators because of their cooler climates and access to lower-carbon electricity sources. Those factors can reduce cooling demands and help customers manage the environmental impact of large-scale computing operations.

For Verne, that backdrop has become central to its positioning. The revised brand places greater emphasis on the physical environments where it builds, the staff who operate its sites and the local communities connected to those facilities.

Cheil led the branding work, with support from other agencies across communications and digital strategy. The resulting identity is meant to reflect a business that says it has changed significantly in scale, customer mix and market expectations in recent years.

Nick Spink, Creative Director at Cheil Worldwide, described the thinking behind the project.

“Verne came to us with a clear challenge: how should its brand reflect the fundamental shift the business had made? As we explored the brief, we found a meaningful tension: how to communicate high-performance computing and AI in a way that still felt deeply human. This led us to ‘natural intelligence’, a concept that connects the advanced technology Verne enables with the natural advantages at the heart of the company: its locations, climate and grounded, disciplined approach. It proved a powerful and authentic fit,” said Spink.

Growth plans

Verne said the new identity also supports engagement with local communities in the regions where it operates. That work is intended to help explain the role of data centres in digital services while setting out how the company contributes locally.

The business has sought to frame that local message alongside a broader international customer base. As AI adoption rises, companies running large language models and other compute-heavy applications are looking for facilities that can support sustained, high-density demand, often across multiple sites and jurisdictions.

That has created an opening for operators with room to expand in markets where grid access, land and cooling conditions can still support new buildouts. Investors have been drawn to the same trend, with infrastructure funds and private equity groups increasing their exposure to data centres as AI spending grows.

Ardian’s backing supports Verne as it expands across the Nordics and Northern Europe. The company did not announce new sites alongside the rebrand, but said the refreshed identity is designed to support the next phase of growth.

Anne Katrine Vestergaard Jensen, Vice President of Marketing at Verne, said the changes were meant to reflect a business now facing different expectations from customers and the wider market.

“Verne has changed significantly – in scale, in markets and in the expectations placed on us. This refresh makes that clear. In this market, clarity builds trust, and trust drives decisions. We’ve grounded the brand in something more real: the environments we build in, the people who operate our sites and the role we play in local communities. That’s what gives it credibility – and it’s also what we mean by natural intelligence: the combination of our natural advantages and the human intelligence of the teams behind the infrastructure,” said Jensen.



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UK brewery enters administration as survival crisis mounts

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Redemption Brewing Company, based in north London, has appointed FRP Advisory as administrators and is continuing to trade while a buyer is sought.

The brewery, established in 2010, has been credited with helping to revive the capital’s craft beer scene and was the first commercial brewery to open in Tottenham in nearly a century.

A statement from FRP, seen by CityAM , said: “Rising duty rates in recent years have placed a particular burden on independent brewers, who face a more challenging cost environment than larger national and international competitors.”



Redemption Brewing became part of a community effort in 2013 to save The Antwerp Arms, the oldest working pub in N17 and a longstanding customer.

David Lammy, the local MP and now Deputy Prime Minister, supported the campaign to preserve the pub after corporate developers threatened to replace it with housing.

HMRC filed a winding-up petition against Redemption in January, with a court hearing scheduled for February 2026.

The company’s financial difficulties have deepened, with its deficit rising from £632,151 in 2023 to £705,111 in 2024, alongside a net loss of £72,960 for the latest financial year.

Redemption’s signature products include Hopspur, a premium bitter named in tribute to Tottenham Hotspur, and Big Chief, a New World IPA.



The brewery supplies around 75 pubs across London and has long been regarded as a pillar of the Tottenham community.

The wider independent brewing industry is under strain, with the Society of Independent Brewers and Associates (SIBA) describing a “survival crisis” that has seen around three brewers a week close their doors.

Brewers are contending with rising alcohol duty, VAT, employment taxes, business rates, and corporation tax, alongside higher operating costs.

These pressures have led many pubs to shut down or switch to more affordable products from global brewing companies instead of independent suppliers.

Business rate hikes introduced late last year significantly increased costs for thousands of pub landlords, prompting widespread backlash.



UK’s brewing sector facing pressures

Redemption Brewing’s fall into administration highlights the fragile state of the UK’s independent brewing sector, especially in London, where high costs and tax pressures continue to threaten smaller producers.

FRP Advisory has said it is actively seeking a buyer for the business, and the brewery remains operational during the administration process.

The outcome will depend on whether a suitable investor can be secured to keep the business running and protect the jobs and community heritage attached to the brand.

Are you worried about your local pub? Let us know in the comments





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