Business & Technology
Parcelhero adds Royal Mail services to booking platform
Parcelhero has partnered with Royal Mail to add tracked delivery services to its parcel comparison platform, expanding the range of domestic and international shipping options available to customers.
The integration allows users to compare Royal Mail services alongside other carriers already listed on the platform, covering a wider range of delivery speeds and pricing tiers.
The rollout includes Royal Mail Tracked 24 and Tracked 48 services for UK deliveries.
Parcelhero said the services cover large letters up to 1kg, small parcels up to 2kg and medium parcels up to 20kg.
International tracked services have also been added. These include large letters up to 750g and small parcels up to 2kg.
The addition expands the types of shipments supported through the platform, including both lower-weight items and larger parcels.
The expanded coverage allows users to compare services across a broader range of delivery needs, from small personal items to higher-weight parcels.
Direct partnership
The agreement marks the first direct partnership between Parcelhero and Royal Mail.
Parcelhero has previously offered access to Parcelforce services, which operate within the Royal Mail Group, but had not directly integrated Royal Mail’s courier services until now.
“This is the first direct partnership between Parcelhero and Royal Mail, the UK’s largest provider of postal services, although Parcelhero has offered its customers the choice of Royal Mail’s express parcels service, Parcelforce, for many years,” said Roger Sumner-Rivers, Founder and CEO, Parcelhero.
Parcelhero customers can now organise a Royal Mail courier for exactly when they are needed. Whether it’s a letter or a 20kg shipment, senders can now compare Royal Mail’s fully tracked services directly against every other carrier, adding value and flexibility to their shipping choices. Many individuals and businesses are very familiar with Royal Mail’s services, and we are delighted to add these to our wide range of courier partners,” added Sumner-Rivers.
Service details
Parcelhero said customers booking Royal Mail services through its platform will have access to real-time parcel tracking and GBP £50 free protection on shipments.
The company said collections are available in selected commercial areas, and that Royal Mail drivers can bring shipping labels for customers who do not have printers.
Parcelhero also said customers using Royal Mail services through its platform can contact Royal Mail support directly if issues arise.
These features align with standard expectations for tracked delivery services, particularly for users managing shipments without access to dedicated fulfilment tools.
Market context
Royal Mail remains a core provider of postal and parcel delivery services across the UK, serving both individual senders and businesses.
Its inclusion on Parcelhero’s platform reflects continued demand for established delivery operators within comparison tools, where users weigh cost, delivery speed and service features across multiple providers.
Parcel comparison platforms have become more widely used by small businesses and individual senders seeking to manage delivery costs and access a wider range of services through a single interface.
The addition of Royal Mail extends Parcelhero’s carrier network and introduces a national postal operator into its comparison offering.
Platform update
The Royal Mail integration comes alongside the rollout of a new version of Parcelhero’s platform.
Parcelhero said the updated platform includes additional features for consumers and businesses using its delivery comparison and booking tools.
The Royal Mail agreement expands the tracked delivery services available through the platform and increases the number of carriers that users can assess when selecting shipping options.
Business & Technology
Oxford travel firm which offered coach hire across Europe to dissolve
RS Global Travel Ltd, registered to Cowley Road, Oxford, was incorporated on October 31 2024.
On January 20 this year the Registrar of Companies issued a first Gazette notice for compulsory strike-off, a step that typically precedes the business being removed from the register if no objection is received.
According to Companies House, the firm will be dissolved on April 7.
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The company promotes itself online as specialising in coach, minibus and private hire transport for airport transfers, corporate events, family outings and group excursions across the UK and into Europe. Its website describes a “premium fleet” of vehicles available for tailored trips, as well as services for business customers.
The website states: “We have extensive experience in travel industry and focus on providing excellent service. We specialise in hiring coaches, private hire cars, vans, and minibuses. across UK and Europe.
“Picture yourself in one of our modern, comfy vehicles, ready for smooth airport transfers or fun group trips made just for you.
“Customer satisfaction is a core focus, supported by experienced licensed partners. Choosing RS Global Travel guarantees personalised attention and excellent hospitality throughout your travel experience.”
Business & Technology
Finance professionals raise AI compliance & GDPR fears
Cloud2Me has published survey findings showing widespread use of artificial intelligence among finance and accountancy professionals, alongside growing concern about compliance and data security risks.
The survey found that 74% of respondents use AI at least a few times a week, while 60% use it daily. ChatGPT and Microsoft Copilot were the most commonly used tools, accounting for 55% of reported usage between them. Many professionals said they used more than one platform for different tasks.
Frequent exposure to AI appears to have made many accountants and finance workers more adept at identifying machine-written material. Respondents pointed to recurring signs such as unusual formatting, generic language, and excessive structure or punctuation.
Some said they noticed a mismatch between the language in AI-produced content and the known style of clients or candidates. Others cited factual errors, including cases where AI-generated material did not align with UK accounting rules or contained obvious mistakes.
One respondent highlighted an incident in which a chief executive officer used a diagram showing eight days in a week. Another said AI was being used in reverse to check whether job candidates had relied on it to prepare interview answers.
Adoption Gap
The findings also pointed to a gap between adoption and internal controls. Four in 10 respondents said they chose AI tools mainly because they were convenient or recommended by others, rather than for accuracy or compliance reasons.
That may draw attention in a sector that handles sensitive financial information and operates under strict regulatory obligations. The survey also recorded concerns about where uploaded data is stored and how client information is handled once entered into consumer AI tools.
Several respondents said unsafe AI use had already led to internal disciplinary action. This suggests some firms are dealing with governance issues after adoption rather than before it.
Helen Brooks, Head of Commercial at Cloud2Me, said: “These findings reflect a profession that is maturing in its relationship with AI – but maturing unevenly. Finance and accountancy professionals are sharp enough to spot AI-generated content, yet many are still selecting tools based on convenience rather than compliance credentials.
“In a sector where accuracy and data security are non-negotiable, that gap is a real risk. The GDPR concerns raised here are not hypothetical; they are already resulting in disciplinary action. The question for practices now is not whether to use AI, but whether they have the governance in place to use it responsibly.”
Detection Skills
The responses offered a detailed picture of how finance professionals say they recognise AI-written material. One participant wrote, “M dashes, underscored, conversational speak. It’s a red flag,” while another said, “The big dashes in the answers.”
These comments reflect growing familiarity with the stylistic patterns associated with widely used generative AI tools. Respondents also complained about polished but generic phrasing, saying it often failed to match the communication habits of the person it purported to represent.
One participant described that contrast directly: “You know your clients, and the vocabulary doesn’t correlate to the individual.”
Sector Pressure
The accountancy profession has been under pressure to assess how AI fits into daily work without undermining rules on privacy, record-keeping, and accuracy. Firms are increasingly weighing productivity gains against the risk that models may generate false information or process data in ways that create legal and reputational exposure.
Cloud2Me supports more than 500 accountancy practices across the UK. It provides hosted desktop and managed cloud services for accountants, bookkeepers, and finance teams.
The survey suggests AI use is no longer experimental for many professionals in the sector. The sharper question raised by the responses is whether firms can match that routine use with controls strong enough to prevent errors, misuse, and breaches involving client data.
As one respondent put it: “Several staff members had to have disciplinaries over unsafe AI practice. Where is the data we upload going? Where is it stored? Big GDPR problem.”
Business & Technology
Keyloop buys Motortech.ai to boost Fusion AI tools
Keyloop has completed the acquisition of Motortech.ai, bringing Motortech.ai’s AIME product into its Fusion automotive retail platform.
The deal adds an AI-based customer communications tool for car retailers’ sales and service operations. AIME will be integrated across core parts of Fusion, including Vehicle Hub, Acquisition Hub and Sales Hub.
Motortech.ai is a UK-based developer of automotive retail software. Its main product, AIME, is designed to handle online customer conversations that would otherwise go through website forms or sales staff.
According to Keyloop, the software can respond to customers at any time of day, search vehicle stock, provide finance quotations, value part exchanges, capture test-drive preferences and book appointments. The system is intended to reduce lost leads caused by slow response times and limited out-of-hours support.
AIME also screens customer interactions before passing higher-intent leads to sales teams. By the time a lead reaches staff, the software may already have checked stock, produced finance quotes and valued a part exchange, reducing the time employees spend on each potential sale.
Tom Kilroy, chief executive officer of Keyloop, set the acquisition within the group’s wider use of artificial intelligence in dealership software.
“The acquisition of Motortech.ai and integration of AIME across Fusion is a significant milestone in our AI strategy. By embedding purpose-built conversational AI directly into our platform, we’re giving retailers an always-on capability that engages customers and frees sales teams to focus on what they do best – building relationships and closing deals,” said Kilroy.
Dealer Results
Keyloop cited early results from one dealer already using AIME on its website. The retailer deployed the system as part of an effort to improve customer satisfaction and reduce the number of separate IT tools in use.
Over a three-month period, the dealer’s web conversion rate rose fourfold to 14.5%, according to figures supplied by Keyloop. Sales also increased by 101% over the same period.
Keyloop said the retailer generated GBP £18 in profit for every GBP £1 invested in the software. The business also saved the equivalent of 19 full working days, allowing sales staff to spend more time on customer interactions.
Platform Push
The move expands Keyloop’s presence in AI tools for automotive retail, an area where software providers are trying to help dealers automate more of the customer journey while preserving human involvement in higher-value conversations. By placing AIME inside Fusion rather than offering it as a separate product, Keyloop is seeking to integrate customer communications with the wider systems that manage stock, websites and sales processes.
The acquisition follows an initial agreement to buy Motortech.ai reached earlier this year.
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