Business & Technology
Oxford care provider helps 15,000 people in single year
Wantage-based Helping Hands Home Care highlighted the achievement in its 2025 impact report, which also revealed high levels of customer satisfaction.
The company reported an average rating of 9.1 out of 10 on Homecare.co.uk, with some branches achieving scores as high as 9.7.
Emma Pearson, chief executive of Helping Hands Home Care, said: “This report brings to life how we live our purpose every day.
“Our carers make a difference to the lives of our customers in so many ways, helping them live well in the homes and communities they love.
“It’s wonderful to have the opportunity to celebrate this and the work of all the Helping Hands team.”
On Trustpilot, Helping Hands holds a 4.7 out of 5 rating based on more than 4,700 reviews, and 99 per cent of its branches are rated ‘Good’, ‘Excellent’, or ‘Outstanding’ by the Care Quality Commission.
The company employs 6,100 carers who collectively delivered more than five million hours of live-in and visiting care services last year.
Its contact centre handled more than 90,000 calls, providing 24/7 support to customers.
Helping Hands also expanded its reach by opening 10 new branches in 2025.
Ms Pearson said: “We have continued to put quality and customer experience at the heart of everything and I’m delighted that our reputation for high quality standards continues to be recognised.
“Our customer satisfaction rating is now 9.1 out of 10 on Homecare.co.uk.”
Business & Technology
UK retailer shuts Oxfordshire branch amid administration
The Original Factory Shop which sells discounted homewares, furniture, electrical goods and toys, shut its store in Carterton yesterday (Saturday, March 28).
On the business’ Facebook page, last-minute discounts were being offered with clothing down to £2 an item.
READ MORE: Store closure fears as UK discount brand in administration
On Thursday, March 26, a spokesperson for the store said: “Everything in store is now up to 85 per cent off as we prepare to close our doors this weekend.
“This is your last chance to grab a bargain – once it’s gone, it’s gone.”
The Original Factory Shop in Carterton (Image: Google Maps)
Following that announcement, prices were subsequently lowered and lowered.
Other branches around the UK also shut yesterday including in Cromer, Gorleston and Bungay in Norfolk and Suffolk with major sales also being implemented at other locations.
This comes after the business fell into administration in January, with further closures also expected imminently in Snettisham, according to The Sun, and around the country.
READ MORE: Geri Halliwell and Christian Horner score planning victory over neighbours
Administrators said The Original Factory Shop’s troubles have been driven by challenging trading conditions, linked to high-cost inflation, fragile consumer confidence and rising labour costs caused by government policies.
Problems were then exacerbated by issues linked to its third-party warehouse and logistics operator, weakening sales further.
It only has one store in Oxfordshire, its Carterton shop, although Claire’s – which is also owned by investment firm Modella Capital and is in administration – has one in the Oxford Westgate shopping centre.
Business & Technology
Hugo Boss speaks out after quitting Westgate in Oxford
The fashion retailer this month closed down its store in the Oxford city centre shopping centre having opened in October 2017 as part of the £440m revamp.
It was one of the original retailers as part of the shopping centre’s new phase of life, along with John Lewis, Primark and Next.
A spokeswoman from Hugo Boss said: “Hugo Boss optimises its global store portfolio as part of its long-term strategy, which also affects the Boss Oxford Westgate Centre store.
“Hugo Boss will maintain a strong presence in the UK, and we will also continue to serve our customers via our online flagship store at hugoboss.com.”
READ MORE: Red Arrows will break record when it takes to skies over England
The company did not say whether any redundancies had been made from closing the store.
The spokeswoman said: “Wherever possible, we reallocate employees through transfers or other internal opportunities.”
There are indeed other branches not too far, including at Bicester Village, Swindon and Reading.
A spokeswoman for the Westgate said: “We remain committed to making Westgate Oxford a vibrant and varied retail destination for our guests, welcoming exciting new arrivals such as Sephora, The Beefy Boys, and the opening of Lego later this spring, as well as recently upsized stores for Oliver Bonas, Goldsmiths, and Superdrug.
“We look forward to sharing more details about new brands joining the centre soon.”
Business & Technology
Business networking opportunity launched in Henley area
Henley Business Buzz hosted its first event at Henley Rugby Club, drawing more than 30 businesses and decision-makers from the local area.
The group is part of the wider Business Buzz network, offering informal, no-membership, pay-as-you-go networking that focuses on building professional relationships in a relaxed setting.
Orinta Gaucyte, host of Henley Business Buzz, said: “It was fantastic to see so many local businesses come together for our first Henley Buzz.
“There’s something really special about building a supportive community where people feel comfortable, included and able to make genuine connections.
“A huge thank you to everyone who came along and helped make the launch such a success.”
The launch was attended by Business Buzz co-founders Katrina Sargent and Simon George, who officially opened the event.
The Henley meetings are supported by sponsors Logic Financial Services and Logic Mortgages.
Lee Humphrey, of Logic Financial Services, said: “It’s brilliant to see an event like Business Buzz arrive in Henley.
“Creating opportunities for local businesses to connect in a relaxed and approachable way is incredibly valuable for the town, and we’re proud to support something that brings the business community closer together.”
Henley Business Buzz will take place on the fourth Thursday of each month, with the next event scheduled for Thursday, April 23.
All businesses, entrepreneurs, and professionals in the area are welcome to attend.
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