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GoCardless partners with anvil on telecoms billing

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SOFIAH NICHOLE SALIVIO

News Editor

GoCardless has partnered with anvil to integrate bank payments into anvil’s billing platform, targeting telecom operators and managed service providers.

The integration connects anvil’s billing system directly to the GoCardless payment network, allowing providers to collect payments and manage accounts within the same platform. It is intended to reduce manual steps in billing and collections for telecoms and IT service businesses.

Payment authorisation begins when a customer places an order. Customers enter their bank details and approve a Direct Debit within an electronic contract, after which anvil sends the information to GoCardless to create the customer record and payment mandate.

Future payments can then be prepared without re-entering information into another system. Once a billing run is complete, users can send collection instructions to GoCardless and mark the related invoices as paid without leaving the anvil platform.

The setup also feeds payment status updates back into anvil. If a payment fails and cannot be collected, the platform is notified immediately so records can be updated to show paid and outstanding invoices.

GoCardless uses its Success+ tool to handle collections and automatically retry failed payments. The integration is aimed at businesses with recurring billing cycles that need to track unpaid accounts without manual intervention.

Billing workflow

The partnership reflects demand in telecoms and managed services for systems that bring sales, contracts, billing and collections into a single workflow. Providers in those sectors often manage subscription-based revenue, variable charges and large volumes of regular customer payments, creating back-office work when billing and payments sit in separate systems.

anvil focuses on software for telecoms, IT providers and MSPs, combining business management, billing and operational processes in one platform. Adding direct payment collection gives users a way to connect contract signing with recurring collections and credit control.

For GoCardless, the deal provides another route into sector-specific software used by service businesses. More than 100,000 businesses use its network to collect and send payments through direct debit, real-time payments and open banking, and it says it processes more than USD $130 billion in payments annually across more than 30 countries.

Tom Metcalfe outlined the partnership’s operational focus.

“Managing complex billing cycles and manually chasing failed payments can be a huge drain on resources for telcos and MSPs. By connecting our bank payment network directly into anvil, we are removing that administrative burden entirely. This integration links contract signing straight to automated payment collection, helping businesses secure their revenue faster, reduce back-office errors, and give their customers an effortless way to pay,” said Tom Metcalfe, Director, Global Partnerships, GoCardless.

Sector focus

Telecoms and managed services businesses have increasingly sought software that reduces duplication between customer onboarding, invoicing and payment collection. A common issue for operators and resellers is moving data between sales tools, contract systems, billing software and separate payment portals, which can increase administration and create inconsistencies in account records.

By embedding payment approval at the point of contract signature, the arrangement aims to remove some of that handover work. It also gives finance and credit control teams direct updates when collections succeed or fail, rather than relying on separate reconciliation processes.

James Shraga described the integration as an extension of anvil’s effort to bring multiple business functions into one system.

“anvil exists to give telecoms resellers one platform for the whole business – sales, CRM, operations and ticketing, billing and rating. This partnership extends that thinking to payments. Setup happens at the moment the customer signs their contract, with the Direct Debit mandate created automatically as part of the signature. From then on, collections go out the moment a bill run completes, and any missed payment is fed straight back in for credit control to act on. It’s the full cycle, from signed contract to collected cash, running inside the platform where our customers already manage their business,” said James Shraga.



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Network Rail will not reopen Botley Road early despite completion

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Gas network company SGN confirmed it had repaired three minor gas leaks and left the site on Monday, August 3, six days earlier than expected.

The leaks were discovered during excavation works last month and contributed to the pushing back of the road’s reopening date, yet again, to September 20.

The completion of the gas mains replacement marked a significant step forward in the wider Oxford Station improvement project, which was originally budgeted at £161 million but is now expected to cost at least £237 million.

The development prompted hopes that Botley Road, closed beneath the rail bridge since April 2023, could reopen earlier than planned.

However, Network Rail has moved to manage expectations, saying the project remains on course to meet its existing target date rather than finish ahead of schedule.

A Network Rail spokesperson said: “We’re pleased that SGN has completed its gas mains replacement work.

“While this is an important milestone, it doesn’t necessarily mean the overall project will finish early as some remaining work is dependent on access to the railway, which we have had to rearrange to enable the replacement of the gas main.

“Our focus remains on meeting our planned deadline of 20 September for reopening Botley Road to traffic.”

While the completion of the gas works removes one of the most recent obstacles facing the scheme, Network Rail says further work under the bridge and around the station is still needed before the route can reopen to traffic.





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40-year-old Oxfordshire gymnastics club at risk of closure due to heat

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The club is currently struggling in the summer heat, and has launched a new fundraiser to keep its gymnasts safe.

The club, which is based at Grove House Barn near Warkworth in Banbury, launched the fundraiser so it could buy and install four air conditioning units to keep its space cool.

Currently, the club hopes to raise £7,000 through the appeal so it can buy four 10kW air conditioning units and cover all the installation costs.

So far, the club has raised £380.

Karl Wade, director of Wade Gymnastics, said the club has become “increasingly warm” during the summer months due to the rising temperatures.

READ MORE: Thames Water leakage targets are ‘not realistic’ says boss after pay rise

Wade Gymnastics at Grove House Barn in BanburyWade Gymnastics at Grove House Barn in Banbury (Image: Google Maps)

“Despite our best efforts to keep doorways and shutters open, it becomes very uncomfortable for gymnasts to play and train,” Mr Wade said.

He added: “The safety of our gymnasts and coaches is always our utmost priority.

“Unfortunately, the risk of having to close the business during these hot spells is increasing and we need to have more effective ways of keeping everyone cool.

“An air conditioning system would allow the business to stay open during those extreme hot conditions and continue to provide classes for everyone who attends.”

The gym currently delivers classes seven days a week for around 900 people, which range from toddlers to athletes competing at national level.

The gym club was founded more than four decades ago by Ruth Wade and, for the past 20 years it has been based at its current facility.





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Solihull Council appoints ICS.AI for AI discovery phase

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SOFIAH NICHOLE SALIVIO

News Editor

Solihull Council has appointed ICS.AI to deliver the first phase of an AI Transformation Discovery programme to examine how artificial intelligence could be used across several resident-facing services.

The 24-week programme will review opportunities in Adult Social Care, Children’s Services, Economy & Infrastructure, and Public Health. It is intended to help the council decide where AI could be used and where future spending should be directed.

In this first phase, ICS.AI will assess the council’s readiness for AI and identify use cases across the four service areas. The programme is expected to produce a prioritised shortlist of about 200 use cases, including 50 validated from a finance perspective, alongside a longer-term AI Transformation Roadmap.

The work is intended to create an evidence base before any wider implementation decisions are taken. Ethics, privacy, and safeguarding will be considered throughout the assessment process.

Discovery phase

ICS.AI will use its AI Target Operating Model framework to review Solihull’s current position across five dimensions before ranking opportunities. The outputs will be based on council-owned baseline data and reviewed by public sector specialists.

The approach reflects a broader pattern among local authorities exploring AI in service delivery while facing pressure to justify spending and manage risks around data use and public accountability. Councils have also been seeking clearer business cases before committing to larger technology programmes.

Solihull said the discovery exercise would support a measured approach to service modernisation. The authority wants to identify where AI could improve services for residents while also demonstrating value for money.

“We are committed to taking a well-considered and planned approach to modernising the services we provide. By building a strong evidence base for future decisions, this programme will help us understand where the greatest AI opportunities exist. We will then be able to prioritise those improvements that will deliver the greatest benefit for residents, while ensuring full value for the council,” said Councillor Dave Pinwell, Cabinet Portfolio Holder for Resources, Solihull Council.

Public sector focus

ICS.AI said the Solihull engagement builds on work it has carried out with more than 20 public sector organisations using its AI transformation and discovery assessments. Those organisations include Derby City Council.

The company focuses on AI projects for the public sector, where interest has increased as authorities look for ways to manage demand pressures in social care, public health, and other frontline services. At the same time, councils are under scrutiny to show that new technology investments are proportionate and supported by practical evidence.

Dwayne Johnson, Chief Local Government Officer at ICS.AI, said local authorities need stronger justification before committing funds. “Local authorities need confidence that every investment is backed by robust evidence and long-term value for residents. Solihull Council is taking the right approach by starting with a structured discovery programme that builds a clear understanding of priorities before decisions are made. By developing finance-validated business cases and a practical roadmap, the council can be more proactive in the decisions it makes,” he said.

The programme’s initial outputs are expected to give Solihull a ranked view of where AI could be applied across services, the level of organisational readiness, and which projects may warrant further consideration. This first phase is focused on identifying options rather than moving directly into deployment.

For local government leaders, that distinction is becoming increasingly important as councils test AI in areas that affect vulnerable residents and essential public services. In Solihull’s case, the work spans some of the authority’s most visible functions, including care services, children’s provision, public health activity, and parts of local infrastructure planning.

The council aims to use the findings to inform later investment decisions through finance-validated business cases and a practical roadmap for future priorities.



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