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Who let the agents in?

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EVGENY ZARETSKOV

Group Chief Information Security Officer

SOFTSWISS

Every enterprise security leader is living through the same experiment right now, whether they chose it or not. Over the past year, AI agents have moved from chat windows into the machinery of the business itself. They open pull requests, query production databases, draft and send emails, and reach into internal tools through frameworks like the Model Context Protocol, which has become the standard way of wiring language models into corporate systems. Cisco’s State of AI Security 2026 research captures the scale of this shift: 83% of organisations surveyed planned to deploy agentic AI capabilities into their business functions, yet only 29% felt truly prepared to do so securely. That gap between ambition and readiness is where the next generation of breaches will come from.

Earlier this year, SOFTSWISS outlined its vision of AI becoming embedded across the organisation rather than existing as a standalone productivity tool. The deeper AI becomes integrated into everyday workflows, the more important it becomes to treat AI identities with the same discipline as human ones to prevent a shadow identity crisis. We have spent the past decade building identity and access management around the assumption that the entities touching our systems are either people or well-understood service accounts, both of which can be vetted, trained, and monitored. However, AI agents completely break that premise. 

Give an AI agent a task, and it walks away with API keys, database credentials, and standing access to internal tools, which often amount to much more than what we would hand a human contractor on day one. It is the equivalent of giving a new temp the master key, the finance password, and the customer files before they have filled out a single form. No interview, no reference check, no ninety-day period where someone watches how it handles judgment calls.We have effectively hired a new class of worker and skipped every control we built for exactly this purpose.

What makes this especially dangerous is the mechanism called indirect prompt injection, which deserves more attention from boards than it currently gets. Unlike a phishing email that targets a person’s judgment, this attack hides malicious instructions inside the content an agent is already trusted to process: a support ticket, a webpage, a code comment, an email in an inbox the agent has been asked to summarize. The agent cannot reliably tell the difference between an instruction from its legitimate user and one smuggled in through the data it is reading. 

Security researchers have already documented this moving from theory into practice. A Model Context Protocol server connected to GitHub was manipulated through a malicious issue that hijacked an agent’s behavior and triggered the exfiltration of data from private repositories. That is precisely why indirect prompt injection should be viewed as a governance issue, rather than just a technical one.

What should concern security leaders most is the blast radius. Traditional software vulnerabilities tend to have boundaries. A flaw in one application does not usually hand an attacker access to the email system, the finance database, and the customer support queue simultaneously. Agentic AI is designed to erase those boundaries by intention, because the entire value proposition is an agent that can browse, query, write, and act across many systems on our behalf. That same design that makes agents useful is what makes a single successful injection so costly. One compromised agent with broad tool access does not produce one bad outcome. It produces a cascade of authorized-looking actions across every system that agent was trusted to touch, and the industry’s own data breach research shows the cost of that exposure landing well into the millions when access controls are absent.

There is also a newer wrinkle that most Zero Trust conversations have not caught up to yet: agents increasingly talk to other agents, not just to humans. A research agent that has been  poisoned can pass tainted output downstream to a financial or operational agent, which then acts on instructions it never should have trusted. The identity threat is no longer confined to human credentials and service accounts. It now includes the implicit trust agents extend to one another, often without any human in the loop to catch the handoff going wrong.

None of this is an argument against deploying AI agents. In an industry like ours, where real money moves in real time across jurisdictions and there is no such thing as a quiet shift, the operational case for automation is not going away, and it should not. The argument is that we cannot keep treating agents as trusted employees while withholding the controls we would never skip for an actual employee. 

Zero Trust was built on the principle that trust is never assumed and always verified, continuously, regardless of where a request originates. That principle has to extend to non-human identities with the same rigor: least-privilege access scoped tightly to what a given task requires, credentials that expire rather than persist indefinitely, behavioral monitoring that flags an agent acting outside its normal pattern, and clear ownership for every agent’s lifecycle from provisioning to retirement, the same way we would track a departing employee’s access.

None of this means slowing AI adoption down. It means treating agent identity with the same seriousness that we assign human identity, rather than simply bolting it onto an IAM program that was never built for a workforce that runs around the clock. We are handing these agents access because they make us faster. Whether that access ends up working for us or against us comes down to whether anyone is watching closely enough.



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New Banbury pottery cafe enjoys successful opening weekend

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Blossom Pottery Cafe opened on Friday, August 14 at 18 South Bar, bringing a new artistic opportunity to coffee, tea and cake lovers in the town.

Opening the cafe was a long-standing dream of owner Wendy, who began pottery as a personal hobby and gradually developed the idea of creating a space where people of all ages can enjoy the peaceful pass time.

Blossom Pottery Cafe BanburyPottery painting sessions of bisque fired pieces are hosted daily (Image: Blossom Pottery Cafe)

With every table full on opening weekend and dozens of beautiful pieces newly painted by guests, the owner said her ‘heart is so full’ to see the dream realised.

“So grateful to see so many of you coming to support us on our opening day,” she shared. “Thank you so much.”

Blossom Pottery Cafe BanburyOwner Wendy said her ‘heart is so full’ after the support shown during the opening weekend (Image: Blossom Pottery Cafe)

Wendy earlier said: “We’re incredibly excited to be opening Blossom Pottery Studio & Café and bringing something new to Banbury.

“We hope it becomes a place where people can take a break from their busy lives, enjoy being creative, and make lasting memories with family and friends.

Blossom Pottery Cafe BanburyCustomers who visited during the opening weekend got free cupcakes (Image: Blossom Pottery Cafe)

“The support we’ve received from the local community has been amazing, and we can’t wait to welcome everyone through our doors.”

As part of the grand opening, all customers who visited during the opening weekend or made a pottery painting booking within the next three months received a free cupcake from the cafe.

Blossom Pottery Cafe hosts family-friendly pottery painting sessions from 10am each day, with normal cafe opening hours 8am to 5pm.





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Apprentices say AI is reshaping tech skills demand

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Atos highlighted the views of three apprentices entering the technology industry, focusing on apprenticeships as a route into tech as artificial intelligence reshapes workplace skills.

All three work as First Line Service Desk Apprentices and described a jobs market in which technical knowledge alone is not enough. Alongside coding and troubleshooting, they said communication, customer service, problem-solving and adaptability have become central to early careers in IT.

Kyle Brady said he moved into an apprenticeship after studying physics, maths and computer science at A level, then spending time in temporary work, including as a forklift driver, while building his technical skills independently. The apprenticeship, he said, offered a way to gain workplace experience while continuing to learn.

His account points to a common hurdle for new entrants: gaining practical experience before securing a first role. Brady said that challenge shaped his view of what employers value in technology jobs.

“After completing my A levels in physics, maths and computer science, I knew I wanted a career in technology. I’ve always enjoyed solving problems and understanding how things work, but I found it difficult to get my foot in the door. I spent some time in temporary jobs, including as a forklift driver, while building my technical skills in my own time. When the opportunity to start an apprenticeship came along, it felt like the perfect way to gain real workplace experience while continuing to learn.

“One of the biggest things my apprenticeship has taught me is that a career in tech is about much more than technical knowledge. Working on the helpdesk has shown me how important communication, customer service and problem-solving are. Being the first point of contact for users has completely changed how I see the industry and helped me develop skills I never realised I’d need. The experience has also shown me how quickly technology is evolving, especially with AI becoming part of more workplaces. That means the ability to keep learning and adapting is becoming just as important as technical skills. My apprenticeship has helped me build that mindset while giving me hands-on experience with the realities of working in IT.

“It’s also opened up opportunities I wouldn’t have had otherwise. Learning about career paths in cybersecurity and data engineering has shown me the range of opportunities available and given me confidence about where my career could go next. I’d encourage anyone thinking about a career in technology to keep an open mind and not feel like university is the only route. Apprenticeships give you the chance to earn while you learn, develop practical skills from day one and build the confidence to adapt as technology continues to change. In an industry being transformed by AI, that real-world experience is invaluable,” Brady said.

Ryan Cresswell said he studied IT at college and games design at university before working in sales to strengthen his people skills. He later returned to technology, but said employers often wanted practical IT experience as well as qualifications.

His experience reflects a wider issue for people seeking entry-level technology roles. Employers often ask for evidence of workplace readiness even for junior positions, making apprenticeships one way to bridge the gap between education and employment.

“After studying IT at college and games design at university, I began working in sales to hone my people skills before returning to technology. One of the biggest challenges I faced while applying for jobs in tech was that employers liked my qualifications but wanted candidates with hands-on IT experience. That made it difficult to get my foot in the door.

“My apprenticeship has given me the opportunity to earn, learn and gain practical experience at the same time. It’s allowed me to develop my technical troubleshooting skills, but I’ve also learned a lot about communication, problem-solving and handling different types of people. My advice to anyone considering a career in tech is to explore the different paths available. In the past it felt like university was the only choice, but that’s no longer the case. Also, speak to people already working in the industry and stay curious. Apprenticeships are a great way to build skills, confidence and hands-on experience, whether working individually or in a team, while discovering what’s right for you. The most important thing is to keep learning and not be afraid to take a different path if the first one doesn’t work out,” Cresswell said.

Skills shift

Zainab Hussain said she chose an apprenticeship because it offered immediate workplace experience and a path into more senior roles without student debt. She said the role had helped her develop both technical and interpersonal skills, including troubleshooting problems and explaining complex concepts clearly.

Her comments underscore how apprenticeships are being framed by employers and trainees as an alternative to university for some digital roles. In this case, the appeal lies in earning while learning, building professional networks and gaining direct exposure to the daily demands of IT support.

“I’m naturally drawn to tech and have always been IT literate, so I knew it was the right path for me. It’s an industry that’s constantly evolving, and I wanted to be part of that. I chose an apprenticeship because it felt like the best way to gain real experience from day one, and it sets you up to move into higher roles faster than if you go to university. I also wanted to build a career in the industry without taking on student debt.

“My time at Atos so far has helped me develop both my soft and technical skills, such as how to troubleshoot problems and communicate complex concepts clearly. I’ve also had the chance to earn, learn and build my experience, all of which are helping prepare me for the next stage of my career. The apprenticeship path has given me valuable opportunities to network with co-workers from different career backgrounds and skill sets, which you wouldn’t get at uni. The workplace experience has been incredibly valuable, so if you’re interested in tech, I’d encourage you to go for an apprenticeship, explore every opportunity available and keep an open mind,” Hussain said.

Taken together, the three accounts point to a shift in the skills mix associated with junior technology roles. As AI tools become more common in workplaces, the apprentices said the ability to keep learning, work with users and adapt to changing systems is becoming as important as formal technical training.

All three also described apprenticeships as a practical answer to the experience barrier that can prevent candidates entering the sector. They framed the route as a way to gain income, training and exposure to real workplace problems at the same time, while opening paths into areas such as cybersecurity, data engineering and wider IT support.



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UK flight school collapsed into liquidation

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Liquidators have been instructed to wind down Go Fly Oxford, which provided lessons for commercial and private pilots licences.

Colin Wilson and Emma Mifsud, of Opus Restructuring & Insolvency, have been appointed as joint liquidators for Go Fly Oxford Ltd back in May 2025.

But new records filed by the liquidators have revealed an HMRC secondary preferential claim of £118,132.

Ten unsecured claims have been received by the liquidators totalling £60,314.

Further unsecured creditor claims estimated in the statement of affairs total £88,955, the published documents say.

(Image: Ed Nix)

Over the past year, liquidators say they investigated whether any recoveries could be made from directors or other parties, but concluded there were no further viable assets or claims.

Aircraft shown in the 2024 accounts at a book value of £238,181 had been sold before liquidation. The liquidators found the sales appeared to be at fair value and saw no basis for a claim over the transactions.

The aircraft sales happened about seven months before liquidation, outside the relevant period for a preference claim.

The aircraft were reportedly transferred to creditors and leased back so the company could continue trading.

A purchaser of a PA34-200 aircraft was said to owe £6,000. The liquidators received £4,980; the remaining £1,020 was treated as settled because the purchaser had paid a company liability instead.

Two employees were made redundant on 31 March 2025 and were given information to submit claims to the Redundancy Payments Service.

READ MORE: MOT centre and car shop collapses into administration

The flying school was based at Oxford Airport when it collapsed.

Its website, which has since been shut down, described the business: “At Go Fly Oxford we pride ourselves on offering a personal and tailored approach to pilot training.

“We know that people learn at different paces and in different ways, this makes catering for individual needs our main target.”

Oxford Airport’s main trade is pilot training. Flight schools at Oxford train pilots who go on to fly for more than 100 airlines in the UK and globally, including for British Airways.

Historically, the airport has been Europe’s foremost centre for professional pilot training with well over 40,000 students having started their careers there.

At one point, the airport’s runway was the busiest in the world with more than 235,000 movements a year (a take-off or landing) and up to 1,100 flights in a single day, its website says.

The business’ report says: “Over the course of 2025, the company will be complementing its Diamond DA40 fleet with a new fleet of Elixir aircraft, a safer and more efficient type of aircraft, which will provide a much reduced cost per flight hour.

“This, along with growth in enrolments and full utilisation of the European base will ensure the profitability of the business in the coming years.”





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