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The questions every leadership team needs to ask

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At a recent Boardroom Breach simulation hosted by Shakespeare Martineau,  CSS Assure and the PrivacyRules alliance, powered by Polpeo’s crisis simulation platform, participants worked through a realistic cyber incident as it unfolded in real time.

As the scenario evolved, leaders were forced to navigate operational disruption, stakeholder pressure, legal obligations, regulatory scrutiny and rapidly changing information. The exercise quickly demonstrated that while cyber incidents begin as technical events, they soon become business-wide challenges requiring decisions under pressure.

One thing became clear very quickly – the organisations that navigate cyber incidents best are those that have already considered how they would respond before a crisis occurs. The simulation highlighted six questions every leadership team should be asking.

What business value are we protecting and what happens if it is compromised?

For most organisations, the most important assets are not purely technical. They are commercial – revenue streams, customer relationships, intellectual property, operational capability and brand trust.

When a cyber incident occurs, attention often shifts quickly from the technical cause to the business impact. Customers, investors, regulators and employees will all form judgements on how the organisation responds.

Understanding which assets truly drive business value and what the impact would be if they were compromised is essential to prioritising protection and response. 

Without that clarity, organisations risk spreading effort too thinly across areas that are not equally critical.

Is our cyber readiness aligned with today’s threat reality?

Cyber threats have changed significantly in both scale and sophistication.

Many cyber criminal groups now operate with structured roles, specialist expertise and clearly defined commercial objectives. Their methods continue to evolve rapidly, and their ability to identify and exploit weaknesses is highly developed.

Against this backdrop, the question for leadership teams is whether their current level of preparedness still reflects reality. 

Governance structures, response plans and risk assumptions that were appropriate even a few years ago may no longer be sufficient.

Cyber readiness should not be a static position – it requires continuous reassessment against an evolving threat landscape.

Could we maintain critical operations if systems went down?

A cyber incident is ultimately a test of operational resilience.

While technical teams focus on containment and recovery, leadership attention quickly shifts to continuity – which services must remain available, how long disruption can be tolerated and what the knock-on effects will be across the organisation.

Critical dependencies often become most visible under pressure. Organisations that have clearly mapped their essential processes, tested recovery pathways and identified alternative arrangements are better placed to maintain stability during disruption.

In many cases, resilience is less about avoiding downtime entirely and more about limiting its impact on core business functions.

Can we make decisions without full information?

Uncertainty is one of the defining features of any cyber incident.

In the early stages, information is incomplete and, in some cases, contradictory. Yet decisions around containment, communications, legal obligations and operational continuity cannot wait for certainty.

This is where governance structures become critical. Clear decision-making authority, defined escalation routes and agreed roles allow organisations to act decisively even when the full picture is not yet available.

Where these structures are unclear, uncertainty in the incident itself is often compounded by uncertainty in leadership response.

Are we ready to meet stakeholder expectations in a crisis?

Communication is one of the most sensitive aspects of any cyber incident response.

Stakeholders, such as customers, regulators, employees and partners, expect timely and credible updates. 

Balancing transparency with accuracy is rarely straightforward. The organisations that manage this most effectively are those where communications, legal, operational and technical teams are aligned from the outset, with a shared understanding of objectives and constraints.

In a crisis, confidence is shaped by how consistently and coherently communication is delivered.

Are we prepared for what happens in practice? 

Most organisations already have incident response plans, insurance arrangements, supplier contracts and governance frameworks in place.

The more important question is whether those arrangements hold up under real-world pressure.

Do decision-makers know their roles instinctively? Are critical documents and contracts easily accessible? Can cross-functional teams operate effectively under time pressure and incomplete information?

Preparedness is rarely demonstrated by the existence of documentation. It is demonstrated in execution when uncertainty is high, scrutiny is increasing and the stakes are significant.

The Boardroom Breach simulation reinforced a simple but important point – cyber resilience is both a technical discipline and a leadership capability.

The organisations best positioned to navigate future incidents will be those with a clear understanding of what matters most, strong decision-making structures and the confidence to act decisively when it counts.



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Network Rail will not reopen Botley Road early despite completion

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Gas network company SGN confirmed it had repaired three minor gas leaks and left the site on Monday, August 3, six days earlier than expected.

The leaks were discovered during excavation works last month and contributed to the pushing back of the road’s reopening date, yet again, to September 20.

The completion of the gas mains replacement marked a significant step forward in the wider Oxford Station improvement project, which was originally budgeted at £161 million but is now expected to cost at least £237 million.

The development prompted hopes that Botley Road, closed beneath the rail bridge since April 2023, could reopen earlier than planned.

However, Network Rail has moved to manage expectations, saying the project remains on course to meet its existing target date rather than finish ahead of schedule.

A Network Rail spokesperson said: “We’re pleased that SGN has completed its gas mains replacement work.

“While this is an important milestone, it doesn’t necessarily mean the overall project will finish early as some remaining work is dependent on access to the railway, which we have had to rearrange to enable the replacement of the gas main.

“Our focus remains on meeting our planned deadline of 20 September for reopening Botley Road to traffic.”

While the completion of the gas works removes one of the most recent obstacles facing the scheme, Network Rail says further work under the bridge and around the station is still needed before the route can reopen to traffic.





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40-year-old Oxfordshire gymnastics club at risk of closure due to heat

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The club is currently struggling in the summer heat, and has launched a new fundraiser to keep its gymnasts safe.

The club, which is based at Grove House Barn near Warkworth in Banbury, launched the fundraiser so it could buy and install four air conditioning units to keep its space cool.

Currently, the club hopes to raise £7,000 through the appeal so it can buy four 10kW air conditioning units and cover all the installation costs.

So far, the club has raised £380.

Karl Wade, director of Wade Gymnastics, said the club has become “increasingly warm” during the summer months due to the rising temperatures.

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Wade Gymnastics at Grove House Barn in BanburyWade Gymnastics at Grove House Barn in Banbury (Image: Google Maps)

“Despite our best efforts to keep doorways and shutters open, it becomes very uncomfortable for gymnasts to play and train,” Mr Wade said.

He added: “The safety of our gymnasts and coaches is always our utmost priority.

“Unfortunately, the risk of having to close the business during these hot spells is increasing and we need to have more effective ways of keeping everyone cool.

“An air conditioning system would allow the business to stay open during those extreme hot conditions and continue to provide classes for everyone who attends.”

The gym currently delivers classes seven days a week for around 900 people, which range from toddlers to athletes competing at national level.

The gym club was founded more than four decades ago by Ruth Wade and, for the past 20 years it has been based at its current facility.





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Solihull Council appoints ICS.AI for AI discovery phase

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SOFIAH NICHOLE SALIVIO

News Editor

Solihull Council has appointed ICS.AI to deliver the first phase of an AI Transformation Discovery programme to examine how artificial intelligence could be used across several resident-facing services.

The 24-week programme will review opportunities in Adult Social Care, Children’s Services, Economy & Infrastructure, and Public Health. It is intended to help the council decide where AI could be used and where future spending should be directed.

In this first phase, ICS.AI will assess the council’s readiness for AI and identify use cases across the four service areas. The programme is expected to produce a prioritised shortlist of about 200 use cases, including 50 validated from a finance perspective, alongside a longer-term AI Transformation Roadmap.

The work is intended to create an evidence base before any wider implementation decisions are taken. Ethics, privacy, and safeguarding will be considered throughout the assessment process.

Discovery phase

ICS.AI will use its AI Target Operating Model framework to review Solihull’s current position across five dimensions before ranking opportunities. The outputs will be based on council-owned baseline data and reviewed by public sector specialists.

The approach reflects a broader pattern among local authorities exploring AI in service delivery while facing pressure to justify spending and manage risks around data use and public accountability. Councils have also been seeking clearer business cases before committing to larger technology programmes.

Solihull said the discovery exercise would support a measured approach to service modernisation. The authority wants to identify where AI could improve services for residents while also demonstrating value for money.

“We are committed to taking a well-considered and planned approach to modernising the services we provide. By building a strong evidence base for future decisions, this programme will help us understand where the greatest AI opportunities exist. We will then be able to prioritise those improvements that will deliver the greatest benefit for residents, while ensuring full value for the council,” said Councillor Dave Pinwell, Cabinet Portfolio Holder for Resources, Solihull Council.

Public sector focus

ICS.AI said the Solihull engagement builds on work it has carried out with more than 20 public sector organisations using its AI transformation and discovery assessments. Those organisations include Derby City Council.

The company focuses on AI projects for the public sector, where interest has increased as authorities look for ways to manage demand pressures in social care, public health, and other frontline services. At the same time, councils are under scrutiny to show that new technology investments are proportionate and supported by practical evidence.

Dwayne Johnson, Chief Local Government Officer at ICS.AI, said local authorities need stronger justification before committing funds. “Local authorities need confidence that every investment is backed by robust evidence and long-term value for residents. Solihull Council is taking the right approach by starting with a structured discovery programme that builds a clear understanding of priorities before decisions are made. By developing finance-validated business cases and a practical roadmap, the council can be more proactive in the decisions it makes,” he said.

The programme’s initial outputs are expected to give Solihull a ranked view of where AI could be applied across services, the level of organisational readiness, and which projects may warrant further consideration. This first phase is focused on identifying options rather than moving directly into deployment.

For local government leaders, that distinction is becoming increasingly important as councils test AI in areas that affect vulnerable residents and essential public services. In Solihull’s case, the work spans some of the authority’s most visible functions, including care services, children’s provision, public health activity, and parts of local infrastructure planning.

The council aims to use the findings to inform later investment decisions through finance-validated business cases and a practical roadmap for future priorities.



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