Connect with us

Business & Technology

Retailers lag on core system integration, survey finds

Published

on


Research by PMC and Retail Economics found that seven in 10 direct-to-consumer brands have yet to fully integrate their core systems. More than half of retailers also linked fragmented systems to weaker margins and a poorer customer experience.

The survey of more than 100 senior retail and brand leaders examined progress towards unified commerce across systems including enterprise resource planning, point of sale, customer relationship management and order management.

Among direct-to-consumer brands, 70% said their core systems were not yet fully integrated, a gap the researchers said can lead to siloed operations and slower decision-making. Omnichannel retailers appeared slightly further ahead, with 62% saying they were already on the path to fully integrating the main systems in their technology estates.

The findings point to both commercial and operational pressure. Some 56% of retailers said fragmented systems were affecting profitability and customer experience, while 54% said operational effectiveness had been compromised.

Operational strain

The research suggests many retailers are still struggling to match their unified commerce ambitions with the practical work of connecting legacy and newer systems. That matters as retail groups face growing demands to manage stock, orders, marketing and customer data across stores, websites and other sales channels.

Richard Lim, Chief Executive Officer of Retail Economics, said the challenge is likely to deepen as the retail environment becomes more complex. Customer journeys are becoming “infinitely more complex”, he said, shaped by new channels, resale formats and the spread of artificial intelligence.

That rising complexity is likely to increase the burden on retailers that have not addressed gaps in how their systems exchange and use data. Without better integration, the report argues, businesses risk slower responses to changes in demand and less visibility across operations.

Potential gains

Retailers that had made more progress in unifying their technology stacks reported a range of benefits. Some 58% said centralised data flows led to faster decision-making, 45% reported significant cost savings and 48% said they had seen measurable revenue growth.

Those figures suggest the issue extends beyond information technology teams to finance, trading and customer service functions. Better-connected systems can affect how quickly a retailer updates pricing, manages fulfilment, responds to inventory issues and tracks customer activity across channels.

Rich Lowe, Chief Executive Officer of PMC, said businesses that modernise integration can make better use of their existing technology. “Retailers using modern integration technologies are able to unlock far greater value from their core systems, creating a continuous flow of data that improves visibility, streamlines operations and enables faster decision-making,” he said.

He contrasted that with older approaches to system integration. “Yet where legacy approaches persist, they create unnecessary complexity and innovation drag,” Lowe said.

Margin pressure

The findings come as retailers continue to look for ways to protect margins while maintaining service levels and keeping pace with changing customer expectations. Fragmented systems can add costs through manual workarounds, duplicated processes and delayed access to information, all of which can affect performance.

For direct-to-consumer brands in particular, the data points to a significant gap between growth ambitions and operational readiness. Many rely on rapid responses to customer demand and clear oversight of fulfilment, returns and marketing performance, which become harder to maintain when systems are poorly connected.

Omnichannel retailers may be slightly more advanced, but the figures indicate that many are still in transition rather than at a completed stage. That leaves a large share exposed to the risks identified by the survey, even if integration work has already begun.

Lowe said retailers need to simplify system complexity to improve performance. “By unifying data through clean, connected and modern systems architecture, retailers can start to untangle that complexity to unlock growth,” he said. “And, as retailers prepare for Peak Trading, agility becomes even more critical; brands need the interoperability to act fast, stay in control and capitalise on revenue opportunities.”



Source link

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Business & Technology

Closed down microbrewery to reopen in Oxford after seven years

Published

on


Oxbrew Taproom Ltd is the second reincarnation of Oxbrew, a microbrewery first formed by Aaron Baldwin and his stepfather Simon Scamp in Enstone, near Witney, in 2016.

In a statement a spokesperson for the brewery said: “OXBREW is back!

“After a period of what one might politely call “strategic hibernation” since 2019, OXBREW is stirring again in Oxford. New site, bigger bones and just enough space to finally bring the original dream to life.

READ MORE: Abolition of Oxfordshire councils ‘ego trip on an industrial scale’, say residents

Simon Scamp, left, and step-son Aaron run Oxbrew’s micropub in Witney Picture: Gem Toes-CrichtonSimon Scamp, left, and step-son Aaron run Oxbrew (Image: Gem Toes-Crichton)

“The Brewery, Taproom and Smokehouse are very much a work in progress (translation: please don’t expect to pop in for a pint next week).

“But the foundations are laid, the ambition is intact and the beer will be worth the wait.”

The microbrewery which shut down after an unsuccessful merger with another brewing company has submitted plans to launch a new taproom near Oxford’s city centre.

Mr Baldwin has relaunched the business, applying for a premises license for a site in Botley, on the Osney Mead Industrial Estate.

READ MORE: Anger after Thames Water announce hosepipe ban impacting 16 million people

Symm House in Osney Mead Industrial estate, where Oxbrew Taproom plan to set upSymm House in Osney Mead Industrial estate, where Oxbrew Taproom plan to set up (Image: Madeleine Evans)

An application lodged with Oxford City Council specifies that the premises will be used as a brewery and taproom with outside seating, plus a shop, collections and online sales packaging, with food and drink served on site.

The new spot its earmarked for is Symm House, which was the home of building company Symm for 200 years before it went into administration in 2020.

The application said: “Our brewery and taproom will be more than just a place to enjoy excellent beer and locally sourced food prepared freshly on-site.”





Source link

Continue Reading

Business & Technology

UK cybersecurity startups surge as scaleups stay rare

Published

on



SOFIAH NICHOLE SALIVIO

News Editor

Wavestone has identified 155 new cybersecurity startups in the UK in 2026. Its annual survey found only nine scaleups in the sector.

The figures point to a sharp rise in company formation but limited progress from early-stage businesses into larger operations.

The consultancy’s 2026 UK Cybersecurity Startup Radar tracked 235 UK organisations across startups, scaleups and unicorns. It portrays a market generating new entrants at speed while struggling to turn that activity into a broader base of scaling businesses.

New company creation rose 252% from 44 startups identified a year earlier to 155 in 2026. Yet the number of scaleups remained at nine, underlining what the report describes as a weak conversion rate between startup formation and later-stage growth.

Regional shift

Much of the expansion came from outside the capital. More than 86% of the newly identified startups, or 134 out of 155, were based beyond London, compared with 52% the previous year, when 23 of 44 new startups were located outside the city.

The shift suggests cybersecurity entrepreneurship is becoming more geographically dispersed across the UK. It also reflects a broader pattern of regional technology clusters taking a larger share of new business formation.

London remains an important centre for the industry, but no longer dominates the flow of new entrants in the same way. A wider spread of startups could broaden access to talent and customers, though it also raises questions about whether local funding and support networks are strong enough to help firms grow.

Funding gap

The report also found a shift in the size of investment rounds. Funding below £2.5 million increased, with the strongest growth in rounds below £100,000, while investment above that level continued to fall from an already low base.

That matters because larger rounds often help young companies move from product development and early sales into sustained expansion. A market with more very small rounds but fewer larger cheques may support company creation without solving the challenge of scaling.

The findings point to a financing gap at the stage when startups need fresh capital to hire, expand sales and enter new markets. In sectors such as cybersecurity, where buyers can include governments and large companies with long procurement cycles, limited access to growth funding can slow the path from concept to meaningful revenue.

Sales pressure

Founders said generating prospects was their biggest challenge. About 38% cited it as the main hurdle ahead, making customer acquisition a more immediate concern than product development or technical execution.

The survey also found that 67% of organisations were already selling outside the UK. That suggests many cybersecurity startups are looking overseas early in their development, either to find larger markets or to offset constraints in domestic demand.

International sales can provide an important route to growth, but they can also stretch small teams still trying to establish themselves at home. Early cross-border expansion often requires extra spending on compliance, hiring and market knowledge, which may be harder if funding remains concentrated at the smallest end of the market.

AI adoption

Another notable shift was the growing use of artificial intelligence in cybersecurity products. The study found that 62% of the organisations now use AI in their offerings, up from 30% in 2025.

The increase shows how quickly AI has moved from a differentiator to a more common feature in the sector. For many startups, it is becoming part of product design rather than a separate line of research, especially in areas such as automation, detection and analysis.

Rising AI use also suggests competition among cybersecurity startups may be harder to sustain through technology claims alone. If most new entrants adopt similar tools, companies may need to stand out through execution, distribution and customer relationships rather than by simply adding AI to products.

Florian Pouchet, Partner and Head of Cybersecurity and Operational Resilience at Wavestone, said: “UK cybersecurity innovation is growing at record pace and increasingly outside of London. However, founders are struggling to identify prospects, and scaling remains rare, while growth capital continues to contract. If the UK wants to become a sovereign cybersecurity force, the domestic market needs to back the companies it is successfully producing.”

Overall, the study shows a cybersecurity sector with strong entrepreneurial momentum but a narrow path to maturity. With 235 organisations mapped across the market and only nine scaleups identified, the gap between startup creation and sustained growth remains one of the clearest findings in the data.



Source link

Continue Reading

Business & Technology

Anger after Thames Water announce hosepipe ban impacting 16m people

Published

on


Thames Water announced that a hosepipe ban will be implemented this week across its areas, with Oxfordshire included.

Following the driest spring in years, three official heatwaves, record temperatures and sustained high demand.

But Oxfordshire residents have reacted with anger to the announcement, as the company remains on the brink of collapse, and residents claim the company fails to fix all leaks.

Hosepipe ban is set to come into place in Oxfordshire.Hosepipe ban is set to come into place in Oxfordshire. (Image: Melanie Hobson via Getty Images)

Owen Armstrong said: “I very much hope that everyone disregards the ban, I shall gladly disregard the ban myself.

“When you pay for the water, disregard what the water companies say about using a hosepipe!

“When they can splash millions / billions out in bonuses etc then they can certainly go on a hosepipe ban!”

Alan Jones said: “The clue is in the title, the Thames isn’t drying up the reservoirs are full, oh well I’m using a hose.”

Martin CG said: “Just banned the bank from sending you money.”

Thames Water is introducing the Temporary Use Ban (TUB), also known as a hosepipe ban, for all customers it supplies with drinking water.

Pete Walsh questioned the introduction of the ban, he said “data from the Met Office indicates that the first half of 2026 was remarkably unsettled”.

“The UK experienced an exceptionally wet winter and spring, followed by an unusually wet and warm June, resulting in cumulative rainfall totals generally above the long-term average.”

Marc Bridle: “Tell Thames water to go away and go pay the bills what they can’t pay them stop polluting the rivers.”

The sign at Thames Water's HQ in ReadingA protest sign at Thames Water’s HQ in Reading (Image: @Athirty4)

The restrictions will come into effect at 12.01am on Thursday (July 23) and mean customers in the affected areas must not use hosepipes for non-essential activities.

This includes watering gardens, cleaning cars, filling paddling pools or topping up hot tubs.

Yesterday, a spokesperson for Thames Water told the Oxford Mail they are continuing to monitor river levels, reservoir levels, and groundwater levels as South East Water introduce a hosepipe ban.

This comes after South East Water announced that 2.4 million customers in Sussex, Surrey, Hampshire, and Berkshire will be affected by temporary restrictions from Saturday.

Both hosepipe bans come after 28 days this year have seen temperatures exceed 30C somewhere in the UK.

At the end of June Thames Water confirmed soil was drier than average, river flow in the River Thames and River Lee were below average, and reservoirs in London were 89 per cent full which is below average.

However, the water company confirmed Farmoor Reservoir was 99 per cent full, above average for this time of year.





Source link

Continue Reading

Trending