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UK retailers face frontline tech friction, study finds

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JOSEPH GABRIEL LAGONSIN

News Editor

x-hoppers has reported that poor user experience, weak system integration and device overload are the main in-store technology frustrations for frontline retail staff in the UK. The findings come from a study of more than 100 senior UK retailers.

The research found that 76% of retailers have a defined connected store strategy, with dedicated budgets and a roadmap. Yet only 5% of store staff said they face no major friction when using in-store technology.

Retailers also said they plan to allocate 25% of their in-store innovation budgets to frontline tools that connect store staff. The figures suggest spending on shop-floor technology is continuing even as many workers report problems with existing systems.

Friction points

Lack of real-time visibility was the biggest source of frustration, cited by 47% of frontline employees. Poor user experience and weak connectivity between systems followed closely, each named by 46% of respondents.

Device overload was another common complaint, with 41% of staff saying they had too many devices to manage. A further 39% pointed to dashboard overload, while 29% said they were being bombarded by alerts or notifications from store systems.

The results suggest many store teams still struggle to access information where decisions need to be made. They also highlight a gap between retailer investment plans and the day-to-day experience of staff on the shop floor.

The study was published by x-hoppers, a retail communications product from Wildix. It focuses on the operational side of in-store technology use rather than consumer-facing digital tools.

Many retailers are trying to build connected stores but risk adding complexity if they introduce new systems without addressing how staff actually use them. The data suggests disconnected tools and multiple interfaces remain a practical obstacle for frontline teams.

Graham Dixon, Chief Technology Officer at x-hoppers, said the issue is no longer simply whether retailers are investing in stores, but whether those tools work together in a way that reduces operational strain.

“When colleagues are forced to switch between multiple devices, applications and disconnected systems, tech becomes a source of friction rather than an enabler,” said Graham Dixon, Chief Technology Officer at x-hoppers.

His comments reflect a wider concern in retail over the burden placed on shop-floor staff as stores adopt more software, screens and communications tools. While many retailers frame digital investment as a route to better service and productivity, the findings suggest the staff experience can suffer when tools are layered onto existing processes.

Dixon also argued that the next stage of store modernisation will depend less on the number of technologies being deployed and more on whether systems are made simpler to use.

“Retailers are already making significant headway in their connected store strategies, yet many have reached a point where layering more tech on top of existing systems doesn’t necessarily translate into better productivity or ROI.”

He said retailers now need to focus on tighter links between communications, workflows and data rather than introducing more standalone tools.

“Success now depends on moving beyond simply introducing new tools,” said Dixon.

“Instead, it requires communications, workflows and data to integrate more seamlessly and simply, allowing frontline colleagues to use the systems and insights at their fingertips to drive performance.”

x-hoppers said its platform links retail teams through wireless headsets, a mobile app, QR code-based call points and artificial intelligence features. The system is intended to help store colleagues stay connected and respond in real time on the shop floor.

The research adds to the ongoing debate in UK retail over how physical stores should use technology as chains seek to improve operations while managing labour pressure and rising service expectations. For retailers, the findings underline that technology budgets alone may not solve frontline inefficiencies if staff still face fragmented systems, too many devices and limited visibility into what is happening in store.



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UK Connect named Amazon Leo reseller for business users

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UK Connect has been appointed an authorised reseller of Amazon Leo in the United Kingdom, making it one of Amazon’s first European partners for the low Earth orbit satellite service.

Under the agreement, UK Connect will sell Amazon Leo satellite internet services to business customers in sectors including construction, warehousing and logistics, and manufacturing. The arrangement adds low Earth orbit connectivity to its existing portfolio of wireless and managed network services.

The deal expands Amazon Leo’s route into the UK business market through a partner already focused on sites and operations where conventional fixed-line coverage can be hard to secure. UK Connect has built its business around temporary, remote and complex environments, particularly in construction and defence, where network access is often needed quickly and in locations beyond the reach of standard broadband infrastructure.

Amazon Leo is Amazon’s low Earth orbit satellite network, built around a large constellation designed to provide broadband access with lower latency than traditional satellite systems. By signing UK Connect as a reseller, Amazon gains a channel partner with experience deploying connectivity in operational settings where resilience and coverage are central requirements.

The agreement is aimed at enterprise users rather than households. UK Connect will offer the service to organisations that need connectivity for remote operations, temporary sites, distributed estates or backup links, including customers that want to combine satellite with terrestrial wireless or fixed connections.

Target sectors

Construction is likely to be an early focus. Building sites often need connectivity before fixed networks are available, and project timetables can make installation delays costly. Satellite links can also help where site offices move regularly or projects are located in rural or hard-to-reach areas.

Warehousing and logistics operators face different constraints. Many need reliable links across depots, vehicle yards and regional facilities, sometimes in areas with uneven fixed or mobile coverage. In manufacturing, satellite can serve isolated plants and support continuity planning if primary network routes fail.

UK Connect said the Amazon Leo service will typically sit within broader customer deployments rather than as a standalone offering. It highlighted its FUSION managed service as one way customers could buy the satellite connection as part of a wider network package.

The company also outlined the hardware customers will use to access the network. The lineup includes terminals called Leo Nano, Leo Pro and Leo Ultra, giving buyers a choice of equipment based on a site’s scale and performance needs.

Leo Ultra is positioned as the highest-throughput option, with download speeds of up to 1 Gbps and upload speeds of up to 400 Mbps. Those speeds would make the service suitable for more than basic backup connectivity, including data-heavy operations and real-time workloads in the field.

Resilience play

The announcement reflects a wider trend in the UK business connectivity market, with companies looking beyond a single access method and instead combining fibre, fixed wireless, 4G, 5G and satellite. For sectors with mobile workforces or remote assets, low Earth orbit services have become more relevant because they can be deployed without waiting for civil works or long installation lead times.

Low Earth orbit systems have also attracted interest because they address some of the limitations of older satellite broadband, particularly latency. That matters for business users running cloud applications, video services, security systems and remote support tools that are less tolerant of delay.

For UK Connect, the deal adds another route to customers already buying managed connectivity. The company has expanded around wireless products such as 5G fixed wireless access, in-building mobile coverage, enterprise Wi-Fi and point-to-point links. The Amazon Leo partnership broadens that range with a satellite option aimed at business use cases.

Joe Budnar-Hunt, Chief Executive Officer at UK Connect, said: “Being selected as an Amazon-approved partner is a significant milestone for us as a business. For more than a decade, we’ve delivered reliable connectivity to some of the UK’s most demanding environments, from mission-critical Ministry of Defence deployments to fast-paced construction site rollouts, and bespoke networks for complex, high-priority projects. This partnership will enable us to bring the latest high-performance satellite connectivity to our customers, ensuring reliable, resilient communications wherever they operate.”

UK Connect said the service is designed to meet enterprise requirements for performance, reliability and security, and expects demand from organisations operating across sites where terrestrial connectivity is limited or where a second network path is needed for continuity.

UK Connect said Leo Ultra is capable of delivering download speeds of up to 1 Gbps and upload speeds of up to 400 Mbps.



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Clydesdale Bank stops all new mortgage deals after 188 years

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Nationwide, which acquired the 188-year-old lender earlier this year, announced the move on June 24 as part of wider changes to the group’s mortgage offering.

All remaining mortgage products will be withdrawn by July 2.

A spokesman for Nationwide said: “We’ll stop all new residential mortgage lending through Clydesdale from July 2.


How to Save for a Mortgage Deposit


“The two variable-rate products will be withdrawn and the fixed-rate products previously withdrawn will not be reintroduced.

“Existing customers are unaffected and will continue to hold their Clydesdale mortgage, with access to Clydesdale switcher products.

“New lending for first-time buyers, home movers and remortgage customers will be provided through Nationwide and Virgin Money, which will continue to deliver expert support, a broad product range and strong intermediary relationships.”

Clydesdale Bank recently removed fixed-rate products from the market, leaving only two variable rate options currently available.

Both of these variable rate mortgages will be withdrawn from offer by July 2.

The decision forms part of ongoing changes since Nationwide’s acquisition of Virgin Money and its subsidiary brands in April.

Virgin Money’s website stated that Clydesdale Bank’s website was taken offline on April 2 as part of the bank’s phasing out process.

Clydesdale Bank and Yorkshire Bank had previously merged to form CYBG in 2016 before acquiring Virgin Money Holdings in 2018.

The group later began rebranding as Virgin Money.

Nationwide continues to encourage customers seeking a mortgage to explore their other options with either Virgin Money or Nationwide bank.

Founded in Glasgow in 1838, Clydesdale Bank supported Scottish trade and industry throughout the Industrial Revolution.

It became Scotland’s largest bank for a brief period following its 1920 acquisition by Midland Bank and subsequent merger with North of Scotland Bank.





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Peer Software launches PeerGFS v6.4 for faster syncing

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SOFIAH NICHOLE SALIVIO

News Editor

Peer Software has launched PeerGFS v6.4, targeting organisations that manage distributed file infrastructure across multiple sites.

The update to its Global File Service platform focuses on faster file synchronisation and replication across SMB and NFS workloads. It also aims to improve resilience during large file transfers, strengthen auditing of configuration and management activity, and enhance edge data management in environments with limited bandwidth.

The release is aimed at businesses handling large and growing volumes of file data across on-premises, cloud and hybrid environments. Peer Software highlighted sectors such as semiconductors, healthcare and life sciences, and AI and machine learning as examples of industries facing heavier data demands and more complex application workloads.

Many of these organisations are distributing compute workloads across multiple locations and turning to cloud infrastructure for additional capacity. That increases the need to keep file data synchronised and accessible across sites so applications and users can work from current versions of the same information.

Performance changes

PeerGFS v6.4 introduces faster scheduled scans and real-time replication for both SMB and NFS environments. These protocols remain widely used in enterprise storage estates, particularly where businesses need to share file-based data between teams, applications and locations.

The release also aims to reduce disruption when connectivity drops between distributed sites. In those cases, the software is designed to resume large file transfers more effectively instead of forcing organisations to restart data movement from the beginning.

The update also expands auditing, with upgraded tracking of configuration and management activity. That may matter to companies that need stronger oversight of operational changes across complex storage environments.

Edge data management is another focus in the new version, with improvements to performance, reliability and manageability in distributed environments where bandwidth constraints can make data movement and synchronisation harder to control.

Distributed workloads

The release comes as more businesses place data and applications closer to available computing resources rather than keeping everything in a single data centre. That shift has increased pressure on IT teams to maintain file consistency across dispersed infrastructure without creating delays for engineers, researchers and other users working with large data sets.

In sectors such as chip design and life sciences research, file-based workflows often involve teams in different locations accessing and updating shared data. This can make synchronisation software an important layer for preventing version conflicts, reducing downtime and maintaining continuity when workloads move between on-premises and cloud systems.

Jimmy Tam, Chief Executive Officer of Peer Software, described what the company sees as the challenge facing customers.

“As organisations scale data-intensive workloads across data centres, edge locations and cloud environments, the ability to keep data synchronised, accessible and close to compute has become a critical operational imperative,” said Jimmy Tam, Chief Executive Officer of Peer Software.

He said the product is intended to reduce friction in distributed file management for customers operating global infrastructure.

“PeerGFS helps customers eliminate the friction of distributed file management by improving performance, increasing resiliency and giving IT teams greater control over how data moves across their global infrastructure. The result is a more efficient foundation for supporting modern engineering, semiconductor, life sciences, and AI-driven workloads at scale,” Tam said.

Peer Software sells file services and data management software used to synchronise, replicate and share file data across on-premises, cloud and hybrid environments. Its Global File Service platform is used by enterprises seeking data consistency, compliance support and business continuity across multi-site infrastructure.



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