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New video call system to help domestic abuse victims

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Thames Valley Police launched the Rapid Video Response (RVR) service across its entire force area on April 27, following a pilot in Oxfordshire and further rollouts in Buckinghamshire, Milton Keynes, and East and West Berkshire.

The service enables victims to speak directly with a frontline officer via an immediate, optional video call when reporting non-emergency domestic abuse incidents, offering a quicker and potentially less intimidating alternative to traditional police visits.

Detective Superintendent Holly Stockwell, head of domestic abuse and stalking at Thames Valley Police, said: “Domestic abuse can be incredibly difficult to report, and we know that the first interaction with police can shape a victim’s willingness to engage with us going forward.

“Rapid Video Response allows us to offer an immediate, compassionate and flexible option, helping us safeguard sooner and capture vital evidence at the earliest opportunity.

“This service is about meeting victims where they are, reducing barriers, building trust and ensuring they receive the support they need in a way that feels safe for them.”

The service is designed to support individuals who may feel unable to attend a police station, fear a physical police presence, or worry about potential repercussions.

By offering a video alternative, Thames Valley Police aims to provide help that is both accessible and sensitive to individual needs.

Since the RVR pilot began on December 1, the team has completed 577 video calls.

Of these, 378 cases were resolved by the RVR team, while 161 were referred to incident and crime response teams or other police forces.

Seventeen cases were directed to domestic abuse investigation units.

The service has been used to respond to reports of assault, sexual offences, harassment, stalking, coercive or controlling behaviour, malicious communications, computer misuse, and breaches of bail or court orders.

Average response times are now more than nine times faster than traditional methods.

Feedback from users has been consistently positive, with 90 per cent of respondents saying they were completely or very satisfied with the service.

Detective Superintendent Michael Bettington, crime manager for the assessment and investigation unit, said: “The force-wide rollout of Rapid Video Response is a significant step forward in how we respond to domestic abuse.

“By connecting victims with an officer much faster, we are delivering a more efficient and effective service.

“It also allows us to make better use of our resources, ensuring officers are focused where they are most needed, while still providing a high-quality response through technology and supporting our work to bring offenders to justice.”





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Crime & Safety

West Oxfordshire leads UK for first-time buyer growth

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According to property portal Rightmove, this is outpacing every other part of Britain with a 45 per cent year-on-year increase – well above the national trend, which is currently four per cent lower than the same period last year.

Brendan Kay, managing director of Parkers Properties, said: “The research backs up what we are seeing on the ground in places like Witney, Carterton, and Eynsham, where demand for two-bedroom properties is huge.”

A key driver of this demand is the growing belief that buying offers better value than renting.

Rightmove figures put the average asking price for a first-time buyer property – defined as homes with up to two bedrooms – at £283,172 in West Oxfordshire, compared with the national average of £228,048.

Mr Kay said the lettings market is also playing a significant role.

He said: “Another report by Rightmove last year looking at the lettings market highlighted that West Oxfordshire has some of the fastest growing rents in the country.”

Mr Kay believes supply issues are adding to the pressure.

He said: “One of the other big factors fuelling the increase in demand from first-time buyers is the lack of new-build homes coming to market.

“During 2025, only 79 new builds were completed in West Oxfordshire compared with more than 3,500 in the last five years and the pipeline going forward is equally worrying, with barely 300 new homes under construction.”

Parkers Properties has branches in Witney and Eynsham.





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Pet-friendly travel agency coming to the Cotswolds

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Carnilove, known for its premium pet food, is launching the ‘Pet Set Go’ agency.

This temporary service aims to assist pet owners in planning seamless summer trips with their pets.

The agency will operate from June 3 to June 4, between 10am and 4pm, at 21 West Street, Chipping Norton.

Visitors can expect expert consultations on navigating new EU pet travel regulations, understanding costs, and discovering pet-friendly accommodations.

The agency also offers destination matching services, identifying holiday spots that align with a pet’s unique personality and needs.

Cara Whitehouse, a pet travel expert, will be on hand to provide guidance.

In addition to travel advice, the agency will distribute free Carnilove pet treats and provide tips on pet nutrition and vitality.

These tips will focus on Carnilove’s meat-first, potato, and grain-free recipes, preparing pets for their holiday adventures.

The pop-up agency plans to offer holiday inspiration ranging from Anglesey’s sweeping dunes to the Cairngorms, catering to a variety of pet preferences.

‘Pet Set Go’ is a first of its kind in the UK and will be open to the public free of charge.

The initiative comes amidst a surge in demand for pet-friendly staycations.

The agency’s organisers encourage pet owners to visit the pop-up to start planning their next shared adventure.





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Lap the Lake raises money for Sue Ryder care in Oxfordshire

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The Lap the Lake open water event, held in Reading on Saturday, May 16, raised £4,368 for Sue Ryder’s palliative care services.

The funds will help support the Sue Ryder Duchess of Kent Hospice and the Sue Ryder Palliative Care Hub South Oxfordshire.

Ashni Parmar, regional fundraising team manager at Sue Ryder, said: “It was wonderful to see so many of our supporters at our second Lap the Lake event.

“We are incredibly grateful to everyone who took part and helped raise £4,368.

“This support means we can continue providing expert and compassionate care to people when they need it most.”

Held at the Hi5 Ski School and sponsored by HPS Reading, the event offered a variety of swim options, including 500m, 750m, and 1km distances, while more experienced swimmers took on the 2.5km challenge in Reading Lake.

Jo MacKenzie from Reading, who took part in the event, said: “Lap the Lake was such a great event.

“Everyone was so friendly, welcoming, and encouraging.

“The event itself was well organised and had great facilities.

“I’m part of a group called the Caversham Owls who all joined me today.

“We’ve attended Lap the Lake twice now and will definitely be returning next year.”





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